05/29/2026
People can usually tell when a message does not sound like the person behind it.
That matters for leaders.
AI can help draft, organize and refine communication. But when the message is personal, employees and clients still need to feel the leader’s judgment, attention and ownership in it.
In this short clip, Sandra Ashe, Speakeasy Distinguished Faculty, explains why communication that sounds polished but detached can miss the trust it is meant to build.