Return and Exchange Policy
We guarantee our products; if you receive a product that is defective, we will exchange the item, or provide a Rafa Natural Gift Card at the receipt price, within 30 days of purchase. We are human, so if we made an error, we apologize and will make it right, at no additional shipping/delivery expense to you, by exchange, replacement, or Rafa Natural e-Gift Card. Please notify us of any errors within 7 days of receiving your order by Mail/Delivery. Products in an unused and like new condition can be exchanged for Rafa Natural product, or a Rafa Natural Gift Card at the receipt price, within 7 days of purchase. Please Note: Products that have been left in a warm or hot vehicle, or like conditions, are not eligible for exchange or gift card. We do not offer returns or exchanges on products that have been used, or on any gift-with-purchase, promotional products, or free product, or any product we determine to be from a previous season. If you have any questions about a product or our Return and Exchange Policy, please email us at [email protected] or call us at (863) 640-4620. You can also visit us at 175 South Central Avenue, Bartow, FL 33830 or 244 North Kentucky Avenue, Lakeland, FL 33801. Returns and Exchanges
Returns and exchanges can be made at our store in Bartow, FL, or Lakeland, FL, or by mail. Please call us at (863) 640-4620 or email us at [email protected] with any questions. **Returns and exchanges made at our Lakeland location must be for Rafa Natural product or a Rafa Natural Gift Card at the receipt price. Your receipt by text, email, print, or online receipt must be presented at the time the return or exchange request is made.**
Returning by Mail/Delivery Service
Returned items may be sent by Federal Express, UPS or USPS. If sending by US Postal Service, it must be sent via insured, prepaid Regular US Mail. Insuring your return allows you to track your parcel with the US Postal Service. Please Note: We are not responsible for lost or damaged returns. In general, we do not cover the expense of shipping items back to the store, but call us at (863) 640-4620 if you feel you have extenuating circumstances. A Rafa Natural e-Gift Card will be issued upon receipt of the returned items in an unused and like new condition. If the returned items are received in a used, or unsellable condition (other than possible damage sustained during return shipping), we will not issue a gift card.-----
On behalf of the girls at Rafa, Thank you so much for shopping with our small business! We hope you LOVE our products and use them every day! xO… the girls at Rafa
