03/14/2020
Good Afternoon,
We are writing to inform our clients that as of Friday, March 13th, Rally Forward Counseling is moving to remote TeleHealth-only therapy sessions (more info on TeleHealth options below) for the next 6 weeks.
As a general rule, we typically follow local school district guidelines to help make decisions around how to best serve the safety of our clients and community. With Governor Inslee shutting down local schools and recommending that people work from home if possible, we will be following those recommendations. Further, as of yesterday, our governing board the National Association of Social Workers (NASW) also recommended that licensed mental health professionals utilize Telehealth in private practice settings.
We believe that following these public health safety precautions is in the best interest of protecting our medically compromised and vulnerable clients, as well as any potentially vulnerable family members and friends of our clients. So, for the next 6 weeks, we will continue to provide regular therapy sessions to our clients through Telehealth. We will reevaluate this decision after the 6 week quarantine period has come to an end.
TELEHEALTH OPTIONS
VIRTUAL THERAPY: The good news is that signing up for and using TeleHealth is free and easy, and we have already been conducting therapy via TeleHealth for over five years on the FREE, HIPAA-compliant (i.e. secure and confidential) video chat application, VSee. In fact, a combined average of 50% of our current caseload is already doing virtual therapy, and many even prefer meeting by this platform.
VSEE: If you haven’t already, you can register on vseedotcom and send your therapist the email address you used to sign up. You can do this through your computer, tablet, or phone. There is both a Vsee website and app. Next step is that we add you as a contact using your email address and call you through the app at the time of your scheduled therapy session.
CONFIDENTIALITY: Our TeleHealth clients need to find a confidential place to meet, like an office, bedroom, or car. (I myself prefer to use headphones while I am meeting with clients via Telehealth. —Nicole) Another recommendation is to use a noise machine outside of your confidential setting if you are concerned about other people in your home hearing the content of your therapy session (many digital services, such as Amazon’s Alexa, offer free/low cost access to ambient noise tracks).
TELEPHONE: If you prefer, we are also able to meet with you via telephone during this 6 week time period, though we have found there to be more therapeutic benefit when meeting on a video chat platform.
INSURANCE: We have been informed that clients using their out-of-network reimbursement benefits for therapy will qualify for the same compensation while using TeleHealth as they do for office sessions. If you are concerned about whether this will hold true under your insurance policy, please contact your insurance to gain information specific to your coverage.
We know that everyone in our community is being impacted by some massive changes and we appreciate your flexibility and understanding.
If you have any questions or concerns please don’t hesitate to reach out to your therapist. Also, we are both open to calling you and walking you through the TeleHealth process.
Wishing you all safety and good health!
Sincerely,
Jason and Nicole, Rally Forward Counseling
Simple, Secure Video Telemedicine