05/26/2026
Why It Matters Monday: (On Tuesday)
When urgency isn’t treated like urgency
There are certain problems most people expect to be handled right away. If your heat goes out in the middle of winter, you don’t wait weeks for someone to come take a look. If your bathroom floods, you’re not told the next available appointment is next month. Those situations are treated as urgent because they interrupt daily life in ways that are immediate and easy to understand.
But not everything that disrupts daily life is treated the same way.
For many wheelchair users, when a chair breaks or a part stops working, the timeline looks very different. Days turn into weeks, and weeks can turn into months. Appointments get pushed back, parts arrive but aren’t installed, and in the meantime, life is expected to keep moving forward. Except it doesn’t move the same way. When your mobility is limited, everything around you starts to shift. Getting out of bed becomes more complicated. Leaving the house may not be possible. Work, appointments, and routines start to fall apart around something that hasn’t been fixed.
The urgency is there. It just isn’t understood that way. Because urgency isn’t only about how quickly something is addressed. It’s about how clearly the impact is understood.
When you don’t rely on a piece of equipment to move through your day, it’s harder to fully grasp what it means when it stops working. From a distance, it can look like a delay. From the inside, it can feel like everything coming to a halt. And that difference shapes the response. When the impact isn’t fully understood, the urgency doesn’t carry the same weight. Decisions get made, timelines get set, and the response reflects what looks manageable, not what is actually being experienced.
That’s why it matters who is in the room when these systems are shaped. Because when the people living that urgency are part of the conversation, it stops being abstract. It becomes something that has to be responded to in real terms, not just managed from a distance. That’s what “About Us, By Us” is grounded in. Not just moving faster, but understanding better.
Reflection: What’s something in your life that felt urgent, but wasn’t treated that way?