05/14/2026
New scheduling change:Effective June 1,2026
this will be affecting only my Virginia clients.
I’ve been putting this off for a while but this does need to be addressed:
When I schedule you and your horse(s), that is your a spot. I build my day around that schedule and it determines where I’ll be on any given day. When you cancel it has a domino effect. I will try to move barns up or back to accommodate my now unoccupied appt time ( if at all possible). This can leave me with hours of time in between clients.
This week alone there has been 15 cancellations . That is 2 whole days of not being with my family, 2 days of no pay, 2 days of extra travel expenses. I’ve only charged a no show or cancellation fee 5/6 times in the 8 yrs I’ve been in business.
You need to cxl within 48 hrs. If not you will be billed for 50% of scheduled services.
