10/13/2026
I’ve been facilitating Respect, Civility, and Inclusion training over the past couple of weeks.
A lot of the training focuses on the impact of how we communicate rather than the intention behind it. That distinction sometimes raises an objection, and I expect it will come up again: isn’t this just asking people to be fake nice?
It is a fair question. Nobody wants to spend the workday performing. But a workplace with no visible conflict and a workplace with hostile conflict do the same thing: they teach people that speaking up is not worth it.
So if this objection comes up in a room you are leading, here is the question I would pose back. If you don’t mean any disrespect, but everyone around you at work perceives how you communicate to be disrespectful, how might that affect you?
These are behaviors, which means we can change them. We can change them to benefit the people around us and we can change them to benefit ourselves. Those two overlap more than people expect.