11/09/2021
Please bear with us as our scheduling system, Allscripts, has been down for a week. This has been a national problem and our IT has been busy at work fixing it. Patient info and date have not been compromised, so don't worry about that.
Thankfully, we have work-arounds (and not all clinics do..) that allow us to continue seeing patients, however, here are some things you can do to help make this process easier:
--please remember your appointment date and time, given to you at the time of scheduling, as Allscripts usually calls to remind patients but is down. Pull out those cards or letters you were given or sent to write it on your calendar.
--please call your pharmacy to send us electronic requests to refill your meds or make sure they're up to date at the time of your visit. Try your best not to block the phone lines with these requests.
--we do have flu shots available, but please try to get these during the time of your scheduled visit, instead of calling to schedule a separate nurse visit to get this done. Again, reducing phone calls is important.
--we will not be providing the Covid boosters or pediatric Covid doses. Please contact your kids' schools, Central Pharmacy or local pharmacies and dcopublichealth.org to schedule them.
--be patient.
Thanks!
DFM
