04/09/2026
We evaluate it with different eyes.
I notice when a tool is designed for someone at their best, but used by someone at their worst. I notice when a tool is solving for usage data while someone’s actual needs are going unmet. I notice when the language in an app assumes a cultural baseline that most of our highest-need users don’t share.
That awareness comes from years of clinical training — learning how distress actually presents, how identity shapes help-seeking, how the same intervention lands completely differently depending on who’s receiving it and what they’re carrying. It comes with an ethical obligation that doesn’t pause when the work moves into tech.
Empathy at scale still requires someone asking whether the person on the other side of the screen is being served or just processed.
Mental health tech is powerful. It also moves fast through populations that are already carrying a lot. Someone has to slow down long enough to ask what the tool is actually doing to a person, not just for them.
That’s the work I show up to do.
