Riverside Veterinary Hospital, PC

10/19/2026

To the bestest!!!! Thank you for all you do!!

10/06/2026

We have added a new backdrop for a spooky Halloween picture for our clients and pets, get them weighed and get a picture! 🎃🎃

09/25/2026

“But the doctor said I could get whatever refill I want.”

If you work at a veterinary front desk, you've probably heard some version of this.

And usually the CSR isn't trying to make getting medication difficult.

There's a veterinarian behind that refill.

Prescription medications require veterinary authorization and an appropriate veterinarian-client-patient relationship. (usually 12 months)

Depending on your state's rules and the patient's medical history, that can mean your pet needs to be examined again before the veterinarian can legally or appropriately authorize another prescription. U.S. Food and Drug Administration is very clear on this.

Heartworm prevention is another one we explain constantly.

It isn't just:

“Fluffy has taken Heartgard before. Can I pick up another year?”

Heartworm preventives are prescription medications. And for dogs, annual heartworm testing is recommended even when prevention has been given consistently. The test uses a blood sample, because a dog can be infected without looking sick—and preventive medications aren't 100% effective.

The American Heartworm Society makes it pretty easy to remember:
Think 12.
12 months of prevention.
1 year =12 months.

So when the receptionist says:

“It looks like we're due for an exam.”

or

“We need an updated heartworm test before we can dispense that.”

They're not inventing hoops for you to jump through.
They're communicating the medical, regulatory, and hospital requirements the veterinarian has to work within.

And no—

“The doctor said it was fine last year” isn't quite the same thing as the doctor authorizing it today 5 minutes before close.

TheVetCSR | Front Desk Stronger Together

09/16/2026

Next time you are in with your pet feel free to use our fall "backdrop" and get weighed at the same time! If you wish to share your picture with us so that we can post it to our page, we would love that!! Let one of the staff know...follow us for more backdrops..

09/16/2026

Here are some of our pets ready for fall!!!! Enjoy this great backdrop!! Thank you Rachael for this great backdrop idea!!!

09/03/2026

Over the years we have had many clients who believe that we can "just" give medications at their request, this article is one of the best written to help educate and help people understand many issues associated with, why we cannot "just give meds, or just refill"
Thank you to PetMed of Key West Veterinary Clinic for this very informative article!!!

We get it. Your pet has an issue. You’ve Googled. You’re 80% sure it’s the same thing they had last year. And now you’re wondering: “Can you just give me some antibiotics? I really don’t want to bring them in.” As much as we’d love to make things that easy, the short answer is: No,.....

06/11/2026

Our office will operate on July 2nd from 10:00 a.m. to 1:00 p.m., limited to technician appointments and prescription pickup. We will be closed on July 3rd to allow our staff to celebrate America's 250th birthday with their families. Regular office hours will resume on Monday, July 6th. We wish you a safe and happy 4th of July.

05/15/2026

Have a safe holiday, from the staff at Riverside, we will be back for our regular hours on Tuesday May 26th!

05/15/2026

https://vetappreciationday.trupanion.com/nominations/7d9c2f6e-d000-4894-b90d-ac45fe093ed1?vv=2&shareToken=87ece9e9-37c3-407e-9371-b73c9b7d9e3c

Support Ben M, DVM of Riverside Veterinary Hospital PC, Elizabeth in the 2026 Veterinary Appreciation Day Awards. Read their story and celebrate the veterinary professionals caring for pets every day.