04/29/2026
For this week’s spotlight we have Kristen! Kristen is a relatively (newer) member of our team here at the Wells House, and in her time so far she has went above and beyond! From her outstanding work ethic to her charismatic spirit she is a valued member of our team! Please read about her!
***How long have you worked at the Wells House?***
Only about 7 months, I started in September 2025.
***What was your journey to working in administration?***
I spent almost 10 years working in the veterinary field before transitioning into administration. I kind of fell into the role but quickly realized it was a great fit for me. I’m naturally organized, detail‑oriented, and enjoy communicating with people and working as part of a team. I take pride in being someone others can rely on, and I enjoy helping keep things running smoothly behind the scenes.
***What is your role here, and what does a typical day look like for you?***
My role is Administrative Specialist on the Admissions Team. No two days are exactly the same, but my days usually look like submitting initial and concurrent authorizations, discharging auths, and transitioning auths through different levels of care. I handle all auths for both SUD and MH for our Hagerstown and Frederick locations.
I also make sure our counselors have their documentation submitted on time so we can get auths processed smoothly (which I'm sure they LOVE the constant pestering LOL). I spend a lot of my day communicating with the insurance company too, and navigating their evolving requirements because they always keep things interesting...
***What is the best piece of career advice you have received?***
The best career advice I’ve received is to stay open to learning and not be afraid to step into something new, even if it isn’t what you originally planned for yourself. Some of the best opportunities come from being willing to grow and adapt.
***What is the most rewarding part of your job or your proudest professional achievement?***
The most rewarding part of my job is knowing I play an important role in helping patients get the care they need. While I’m not directly providing patient care, I know the work we do behind the scenes is essential. Substance use treatment is incredibly important to me, and it hits close to home. Being part of something that helps people get back on their feet and reminds them that addiction doesn’t define who they are is meaningful to me and makes the work feel purposeful.
***And finally, the MOST important question...what is your favorite lunch take out spot near the office?***
Alekos 2 Go is easily the top pick for a good lunch. That chicken souvlaki platter with the boardwalk fries just hits different.
