08/25/2026
Job Opening
Office Assistant | Hillsdale Medical Supply
Work Schedule
Full-time, 40 hours per week
8:30am - 5:00pm, Monday through Friday
Shared on-call coverage
Benefits
Insurance: medical, prescription, dental, vision, life, disability
Paid Time Off: vacation and holidays
Retirement: 403(b) with match
Education assistance and continuing education
Qualifications
High school diploma or equivalent required from an accredited institution
Must be able to read, write, speak and comprehend English
Previous experience in an office or retail setting preferred
Excellent interpersonal skills including the ability to communicate effectively with a variety of individuals such as physicians, patients, family members, insurance carriers, vendors and the general public
Should be proficient in the use of standard office equipment to include: multi-line telephone, fax machine, copier and the like
Able to operate computer equipment and be familiar with Microsoft Word, Excel, Power Point and other computer applications
Must embrace vision, mission, values and culture of Hillsdale Hospital
BLS certification required
Medical terminology preferred
A current Michigan driver’s license, availability of a car for business use on a daily basis and proof of auto insurance is required
The ability to lift or manipulate weights in excess of 50 pounds is inherent within this job
Responsibilities
Receives and coordinates staff/patient telephone calls, case contacts and related communications. Answers incoming calls professionally, courteously and competently
Returns calls in a timely manner
Attends to walk in client needs/activity
Is familiar with Medicare, Medicaid and other insurance’s billing procedures and coverage criteria
Takes referrals and verifies patient insurance. Obtains prior authorizations when required; informs patients of copays/ deductibles, etc.
Works on mask resupply program daily
Mails supplies to patient through the connect system daily. Verifies the patient received the items
Works collections monthly, with phone call, sets up payment plans with monthly credit card payments, etc.
Sends all patient balance over 120 days to our collection agency
Creates orders, follows up and confirms the order
Maintains required activity reports
Performs performance improvement activities
Prepares for surveys and inspections as required by CMS and any other regulatory/ survey/accreditation bodies
Places order for PAP supplies, manages inventory, puts away inventory, enters items in Bright Tree inventory
Balances the cash drawer
Codes and verifies all invoices
Responsible for tracking of RUL’s, tank refills, concentrator checks, provides technician with a monthly print out of concentrator checks that need to be completed
Works with others to complete the stop/ hold report to ensure all orders are billing
Organize yearly inventory with spread sheets and counts
Add items to Brightree inventory for billing purposes and item count, reordering
Is responsible for day-to-day operations in the absence of the manager
Maintains professional growth and development through attendance at seminars, workshops, and other means to keep abreast of latest trends in the field of home oxygen, DME, reimbursement, warranties, and regulatory agencies
Perform other duties as required or assigned
Why Hillsdale Hospital
Hillsdale Hospital is dedicated to excellence in healthcare community service, continued improvement, and respect for human life. We manage the health needs of our local community through compassionate and highly skilled care in our clean, safe, healing environment.
Additionally, Hillsdale Hospital is a Detroit Free Press Top Workplace, and a USA Today Top Workplaces!
Equal Opportunity Employer
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