09/23/2026
Spouse Testimonial: The Torres Family ❤️
"Getting through the state system to get services for my husband, Franc, felt overwhelming from the beginning — especially since I don’t speak English at all.
On top of that, my husband has dialysis three times a week, and we come home exhausted. Managing all the calls and paperwork fell on me.
There were so many times we felt completely stuck — waiting weeks for calls back, tracking down caseworkers, and constantly wondering what was going on.
By April, after months of no clear answers, Franc was just done and wanted to give up the whole thing.
I’m so glad Tania at Agape Care didn’t let us quit.
When we were ready to walk away, she reminded us how much progress we had already made and promised to handle the hard parts for us. Even with the language barrier, she made sure an interpreter was involved when needed and stayed on the line with me so she could explain everything again after the call.
Throughout the process, Tania guided us through every phase.
When the paperwork was finally issued, however, I discovered that our case had been assigned to a different agency instead of Agape Care, despite my request. It felt unfair after all the effort Agape Care had dedicated to helping us set up our services.
When I requested the change, the other agency incorrectly advised me that requesting a transfer would cause us to lose Franc’s approved services.
Concerned, I immediately consulted Agape Care. Tania clarified our rights, corrected the misinformation, and reassured us that while a transfer might cause a temporary delay, it would not cancel our approved benefits.
Tania helped me get our caseworker on the phone, and she confirmed the information. The caseworker advised me to finalize everything to avoid delays.
Following the caseworker’s advice, Agape Care guided us to temporarily proceed with the assigned agency so we could finalize the forms and initial paperwork. Tania stayed on top of everything, checking regularly while the second agency worked to complete the process.
As soon as the services were ready to begin, Agape Care helped me contact our caseworker to formally submit our transfer request.
On June 5th, our transfer to Agape Care was officially processed.
Their constant reassurance, knowledge, and dedicated advocacy made all the difference in making sure my husband got the help he needed — without us feeling alone in the process.
We are so grateful to Tania and the entire Agape Care team for standing beside us every step of the way."
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