08/12/2026
On this weeks "Let Me Tell You Something Tuesday"...
"Let us tell you about Lydia"
If you tuned in last time, you learned about Robyn—and how we quickly discovered that what we really needed at our front desk was an octopus-type human. Someone who could answer the phone, check patients in, check patients out, schedule appointments, handle hearing aids, solve problems, calm people down, and somehow remember what everyone had for breakfast three years ago. Basically, someone with eight arms and the patience of a saint!
Enter Lydia, in January 2018.
I was about four months pregnant with my second child, Harrison, and I knew I needed to find someone who could keep the wheels on the bus while I was out on maternity leave. Unlike everyone else on our team, we found Lydia through an Indeed listing. We interviewed several people, but Lydia stood out from the very beginning.
For starters, she had previous hearing aid experience—which is a rare and precious commodity when you’re hiring for the front office. But even more than that, she was willing to do whatever needed to be done to help our patients and our office.
And then there was her calm.
Lydia is just…calm. Naturally calm. Unshakably calm. The kind of calm that makes you wonder if she has a secret meditation room somewhere in the back that the rest of us don’t know about.
She could be juggling 15 things at once, have the phone ringing, three people standing at the front desk, a hearing aid that suddenly decided it didn’t want to work, and a patient who was frustrated—and somehow Lydia would still be standing there calmly saying, “Let’s see what we can do.”
That is a special trait that simply cannot be taught.
And the best part? Those patients who sometimes came in frustrated would often leave happy. Many would come back for future visits and specifically request Lydia. She had a way of making people feel heard and cared for, even when they weren’t necessarily at their best.
Lydia fit into our front office like the final piece of a puzzle. She picked everything up quickly, became someone we could completely depend on, and has been the steady presence we didn’t even know we needed.
Over the past eight and a half years, Lydia has become so much more than someone who works at our front desk. She’s become part of our Today’s Hearing family.
She’s fun to work with, dependable, incredibly thoughtful, and somehow remembers details about things the rest of us have long forgotten. She’s always willing to help, always willing to jump in, and always seems to know what needs to happen next.
And honestly, I don’t know how we would have made it through the past eight and a half years without her.
I’m so thankful that an Indeed job posting brought Lydia through our doors in 2018. What started as a search for someone to help me while I was having a baby turned into finding someone who would become such an important part of our team—and someone I’m lucky to call a friend.
Lydia, we are so grateful for you. ❤️
