10/08/2026
As Director of Operations, Jenessa leads the team helping customers move from implementation to impact, and the reason that work matters to her runs deep. Read her story below 👉
"Six years ago, I walked into Alleva as a single mom who felt pretty lost. I didn’t know how I was going to provide for my family, and I didn’t believe I had much to offer. The people here saw something in me before I could see it in myself. Since then, Alleva has walked with me through some of the hardest chapters of my life and given me a place with purpose.
Behavioral health found me before I ever found it. Someone close to me struggled with addiction, and walking through that with them led to some of my darkest days. Coming out the other side, I knew I wanted to help make care and treatment better and more accessible, whether directly or by supporting the people doing that work. Helping people has always mattered deeply to me, so this has never felt like just a job. It feels like a calling.
That’s a big part of why onboarding feels like home. When a facility comes to Alleva, they’re often at a turning point: opening their doors, leaving a system that wasn’t working, or growing without losing sight of the people they serve. Onboarding is their first real experience of who we are, and I take that seriously. I love finding the friction and smoothing it out, whether that means a ready-to-go forms library, a clearer path to go-live, or training that meets people where they are. Every improvement means a clinician spends a little less time fighting their software and a little more time with the person in front of them.
My personal mission is to be for our customers what Alleva was for me: someone in their corner who believes they can get there and helps make sure they do. The people we serve spend their days helping others heal, and I know firsthand how much that matters. If I can take something off their plate, I’m doing exactly what I came here to do."
