09/28/2026
We are thrilled to celebrate Shellie, Lead Receptionist at SilverCreek on Main, as a recipient of the SilverCrest Properties SilverAdvantage Star Award! 🌟
The SilverCrest Properties SilverAdvantage Star Award recognizes employees who consistently bring the company’s core values of R.E.S.P.E.C.T. to life through exceptional service, leadership, teamwork, and a genuine commitment to residents, families, and fellow team members.
And Shellie is the perfect example of what it means to be a SilverAdvantage Star.
As the first smile many residents, families, visitors, and new employees see when they walk through our doors, Shellie has a special gift for making everyone feel welcome. She knows residents by name, remembers their families, notices when something is different, celebrates their victories, and is always ready to lend a helping hand.
Residents have described Shellie as “a bright, bright star,” “the face of SilverCreek,” and simply “special.” One resident summed it up beautifully: “You have to be the right person to be nice to everyone. That’s not an easy job. She’s the right one for this place.”
A Heart for Our Residents
Shellie’s commitment to Residents First goes far beyond her job description. Because she knows our residents so well, she notices changes that others might miss.
On one occasion, Shellie recognized that a resident was confused and not acting like herself. The resident was having difficulty remembering an appointment, contacting her daughter, finding her apartment, and navigating safely. Trusting her instincts, Shellie immediately contacted the family. Her attentiveness and quick action were a powerful example of what it means to truly know and care for the people who call SilverCreek home.
That same care shows up in countless everyday moments.
When a resident came inside looking overheated, Shellie noticed immediately and encouraged them to get a glass of water. Residents stop by to share a laugh or a dad joke. One resident brings her coffee each morning. Families are often amazed when Shellie remembers their names after only one or two visits.
These may seem like small moments, but they are the moments that create a community.
Living the Values of R.E.S.P.E.C.T.
Shellie embodies the SilverAdvantage values every day:
Residents First: She knows our residents as individuals and makes them feel seen, heard, and valued.
Safety & Security: She pays attention, trusts her instincts, and responds when something doesn’t seem right.
Professionalism: She takes pride in her work and treats residents, families, visitors, and coworkers with genuine respect.
Enriching Lives: Her positive energy, kindness, humor, and encouragement brighten the days of those around her.
Community: Shellie helps create the warm, welcoming, atmosphere that makes SilverCreek feel like home.
Teamwork: She supports her coworkers and understands that every department plays an important role in creating a wonderful resident experience.
Perhaps the best description came from one of Shellie’s coworkers:
“If there were a job description for having the biggest heart in our community, Shellie would be the face of it.”
We couldn’t agree more.
Congratulations, Shellie, on this well-deserved SilverAdvantage Star Award! 🌟
Thank you for being the smile that welcomes people home, the calm voice families trust, and the person residents know they can always turn to.
You remind us that sometimes the greatest impact comes from simply knowing someone, noticing them, and making sure they know they matter.
We are so grateful to have you as part of the SilverCreek family!
