08/25/2026
How did we get here?
I have been a practicing urologist for more than 20 years now - as a resident, in private practice, in hospital-owned practice, and now at The Men's Center.
Regardless of the setting, the quality of the medical care has always depended primarily upon one variable. The people taking care of the patients.
Their expertise. Training, experience, subject matter knowledge.
Their mission. Honesty, integrity, empathy, evidence- informed care. Putting patients first.
The qualities that could make or break the reputation of the physician. Patients would decline the two week wait to see Doctor A to see his partner in 6 weeks. It wasn't the clinic - the decor, furniture, free snacks, or TV that atrracted patients - it was the doctor.
The doctor who was going to be writing the prescriptions or doing the surgery was never a secret. It was easy to find out their name, specialty, and where they trained.
Reputations were built over years by online reviews and word-of-mouth.
People knew the names of their doctors.
But in the direct care world, particularly in men's health and wellness, something unexpected and just weird has happened.
Many clinics, particularly franchises, have not only stopped volunteering information about the doctor in charge, they have actually made it very difficult to find. Vague references about physician-led care are made, but any homage to transparency stops there.
I recently had a patient come in for a second opinion regarding his PSA. He was previously seen at a local franchise men's health clinic. I had some questions regarding PSA trend and his testosterone therapy - important for continuity of care. I wanted to reach out directly to the doctor who had been responsible for his care - the normal physician to physician conversation that has historically been easy and a critical part of providing subspecialty care.
I couldn't find him. Not on the website, not by Google search. Nothing.
Equally telltale, the patient had no idea who the doctor was, even though he was getting prescribed testosterone. Could not provide a name. Turns out he had never met a doctor.
This is a thing now. Not a great trend.