07/28/2026
Last week, KHCN had the privilege of bringing Kentucky Community Health Center leaders, managers, and supervisors together for Leading for Service Recovery and Patient Experience Excellence trainings with the incredible Barbara Khozam.
Barbara used current staff and patient satisfaction data from KHCN members and challenged us to think differently about every patient interaction. She shared practical strategies for service recovery and reminded us that exceptional patient experiences are built one moment at a time. Her passion, humor, and real-world expertise kept participants engaged from start to finish.
The feedback speaks for itself:
⭐ 99% of participants Strongly Agreed or Agreed they are confident they can apply information form the training at their organizations.
⭐ 97% said Strongly Agreed or Agreed the training was valuable to them, their work, and their organization.
Data shows Community Health Centers provide the best quality of care available, and we are grateful for the opportunity to advance excellence in patient experience and service recovery in Kentucky’s Community Health Centers.