09/16/2026
***PLEASE READ: Updated Cancellation and Zero Tolerance Policy ***
For the last 6 years I have not had to worry about enforcing this Policy as I've had a lot of really great clients who are respectful about my time as I am theirs. However, I have had to make some changes and this Policy will be enforced for all new and existing clients.
Cancellation & Zero Tolerance Policy
ANGIE CRUMLY, LMT/RIOTS & REBELLE'S SALON·September 16th, 2026
THESE POLICIES WILL BE EFFECTIVE IMMEDIATELY AND WILL APPLY TO ALL CLIENTS.
To all new clients, you will not be allowed to book your first appointment online. You must message the page or message me directly. You will also be required to pay up front for your first appointment. There are several options to pay upfront including credit card and Venmo. If I do not receive your payment ahead of your appointment, I will assume you no longer want the appointment.
I understand that sometimes it is necessary to cancel or reschedule an appointment, therefore, please notify me at least 24 hours PRIOR to your RESERVED APPOINTMENT TIME and I will gladly reschedule your appointment.
If you cancel less than 24 hours of your appointment time or do not show up for your appointment, you will NOT be refunded if you have already paid. If your appointment has not been paid and you cancel less than 24 hours or you do not show, you will be charged the full amount of your appointment. If you are intending to use a gift certificate for your appointment and you no-show or cancel less than 24 hours, you will forfeit that gift certificate.
Please remember that it is your responsibility as the client to remember your appointment date and time to avoid late arrivals and missed appointments. If you are late to your appointment, you will only receive services in your allotted time frame that you scheduled and you will be expected to pay the full rate due. I will not go over the appointment time and possibly push other clients back on their times.
For all new clients, please arrive 10 minutes early to your appointment as there will be a client intake form that must be filled out before your massage begins, if you haven’t already done so online. This gives me a chance to look over any medical history and determine if there are any contraindications to receiving
As I usually have a full schedule most of the time, I recommend scheduling your next massage prior to leaving your appointment. This will ensure that you will have an appointment time that best fits your schedule.
At Riots & Rebelles Salon, we love children as much as everyone else, but their safety is a priority. I would recommend not bringing children with you to your massage as they will not be allowed in the room with you. When someone allows their child(ren) to misbehave or run around the salon, it poses a safety risk for the child, clients and the stylists working downstairs and the tattoo artist upstairs. We have sharp implements, chemicals and extremely hot tools that are being used, if a child were injured it would be devastating for everyone, therefore we request that if you must bring your children to an appointment that isn’t for them, it be for a brief period and they must remain seated in the reception area at all times. If your child is there to receive a service and they become unruly, the service may be stopped and have to be rescheduled. This is to ensure the safety of the child and others in the salon.
Professional Boundaries & Zero-Tolerance Policy:
I provide strictly therapeutic and professional massage services. Under no circumstances is any form of sexualized behavior, comment, advance, or touching condoned or tolerated. This is a zero-tolerance policy.
If a client makes any sexual advance, inappropriate remark, or suggestive request, the therapist will immediately stop the session, ask the client to dress, and require them to leave the premises. Full payment for the scheduled session will be charged, future appointments will be cancelled, and the client will be permanently barred from our practice. Severe violations or illegal acts will be reported immediately to local authorities.
Thank you for your understanding!
Angie Crumly
