07/15/2026
A small moment. A major impact.
When a patient’s prescribed therapy was denied, Holly Petrino, NP-C, AIC Regional Clinical Director at LUX Infusion, knew the story was not over.
Working alongside the ordering provider and reimbursement team, Holly helped support the appeal process and kept the patient’s needs at the center of every step.
The result: the appeal was approved.
For the patient, that approval meant more than access to medication. It meant relief. It meant being heard. It meant one less barrier standing between them and the care their provider recommended.
“Sometimes, as clinicians, it can feel like we cannot control the insurance barriers our patients face. But this was a reminder that advocacy matters. When we stay engaged, collaborate with care teams, and keep pushing for the patient, we can help turn a denial into a path forward.”
Holly Petrino, NP-C
AIC Regional Clinical Director, LUX Infusion
At LUX Infusion, clinician-led care does not stop at the infusion chair. It includes the calls, coordination, appeals, follow-up, and persistence that help patients move forward with confidence.