03/04/2023
My office got a 1 star review this week.
Here is what I think about that.
1. I hate it. First of all, I often regret putting my name in my business because I think I take reviews like this a lot more personally than I would if I hadn’t. I know how hard I work and I also know how hard my office staff work so it stings a lot. I also hate that we can’t defend ourselves online. Even though none of what our recent reviewer said was true.
2. I try to remember that we can’t please all of the people all of the time. But, most of the time most of the people are happy. They just aren’t the ones posting things online. My business has been open for over 9 years now and just submitted claim # 72,212. I have a handful of bad reviews out there. But, also, over 72,000 times we made people happy (or at least not mad enough to post about it online 😜).
3. The internet had made it so much easier for people to be mean. I see this every day with my patient portal too. I responded to 3 or 4 really nasty messages this week. I probably responded to about 100 “normal” messages but the nasty ones get to me. I think it’s easy for people to forget that there is an actual person on the other end of that message. Sometimes it’s a person who has already worked a really long day or who is in the car working on her laptop every chance she gets in between a busy family schedule to try to keep up with the increasing demands of the medical field.
4. I could do better at supporting other small businesses like mine. Whenever I get a bad review it makes me want to go out of my way to find something good to post about online. A good meal at a restaurant, great customer service at a store, anything. I don’t want to pay the negativity forward. We need more positives in our lives.
5. I need more sleep. ☺️. This has been a long week and things always seem worse when we are tired. Also, tomorrow is a new day and next week is a new week. This week, I have thought a lot about what it would mean to be “semi retired.” I’m tired of missing things in my kids’ lives because of my job. But, I actually know that I’m not ready to give it up yet. I have some really great people that I get to work with and we are going to keep trying to make a difference. We have over 6500 patients, most of whom DO appreciate us. And, THEY are why we do what we do!