05/19/2026
At Bon Secours, the level of care our patients receive often leaves a lasting impact — one so meaningful that it inspires families to share their gratitude in extraordinary ways.
That was the case for Jake Zicafoose, a patient care technician in the emergency department, who was received the Carnation Caregiver Award after delivering care that went far beyond expectations.
During a critical pediatric emergency, Jake played an essential role in supporting both the patient and their family through one of the most intense and emotional moments they could face. In a fast-paced, high-pressure situation, his calm presence helped bring a sense of steadiness and reassurance. He remained at the bedside, ensuring the patient was never alone and that the family felt supported every step of the way.
His attentiveness, clear communication, and ability to anticipate needs allowed care to move swiftly and seamlessly — but what stood out most was his compassion. Even in the urgency of the moment, he never lost sight of the human side of care, treating the patient and family with deep dignity and respect.
As one nomination shared, his “steady, reassuring presence never wavered,” bringing comfort not only to the family but to the entire care team.
In another experience, a patient’s family described a very different — but equally meaningful — moment of care. During a stressful emergency department visit, Jake helped transform the atmosphere through warmth, humor and genuine connection. Working alongside nurse Katie Smith, his ability to bring ease to an overwhelming situation helped the patient and family feel seen, safe and comforted.
“Within seconds, their banter made me smile… For a few moments, I felt more comfortable and at ease than I ever have in a hospital,” the family member shared.
Together, these experiences reflect what makes care at Bon Secours so special: a commitment not only to clinical excellence, but to truly caring for the whole person. It’s this level of compassion and dedication that inspired a patient family member — and a colleague — to nominate Jake for this recognition.
