Virginia Family Services

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Virginia Family Services Comprehensive Behavioral health, Mental Health, and Addiction & Recovery Treatment Services.

Our company provides several in-home services throughout the Central Virginia, South Central Virginia, and Greater Richmond area. We offer Community Mental Health Rehabilitative Services and Addiction and Recovery Treatment Services to include: Mental Health Skills-Building, Crisis Stabilization, Intensive In-Home, Outpatient Therapy, Substance Use IOP, and Substance Use Case Management. Insurance Accepted: Medicaid, Magellan, Magellan Complete Care, VA Premier Health Plan, Aetna, United Healthcare Community Plan, Optima Health

06/09/2026

Virginia Family Services Senior Leadership has been made aware of a video circulating on social media involving a verbal exchange between guests at one of our recovery residences. We take incidents involving threats, disruptive behavior, harassment, intimidation, or the use of racial slurs very seriously.

At this time, we are conducting a thorough review and gathering information from all individuals involved, including witnesses who were present before, during, and after the incident. While the video captures a portion of the interaction, our responsibility is to determine the complete sequence of events and understand the circumstances that led up to the verbal exchange, as well as the actions taken afterward.

Based on preliminary information available at this time, we can confirm that no one was physically injured during the incident. We would also like to acknowledge the individual who appeared to be cooking at the time of the incident and who, based on the information currently available, remained as calm as possible despite being subjected to verbal threats and racial slurs. His efforts appear to have helped prevent the situation from escalating further.

Preliminary reports indicate that the individual making threats and racial remarks was suspected of being under the influence of substances and was immediately instructed to leave the property. Virginia Family Services maintains a zero-tolerance approach toward behavior that threatens the safety, dignity, and well-being of others. Our recovery residences are designed to be safe, supportive, and recovery-focused environments where guests can work toward long-term recovery and personal growth.

As part of our review, we are also evaluating the actions taken by those present, including the Peer House Leader, to ensure appropriate procedures were followed and to identify any opportunities to strengthen our response to similar situations in the future.

Out of respect for the privacy of those involved and the integrity of our review process, we will not comment on specific individuals beyond the facts currently known. We ask the public to recognize that short video clips often do not provide the full context of an incident and to allow the review process to be completed before drawing conclusions.

For more than a decade, Virginia Family Services has been committed to helping individuals overcome substance use and mental health challenges. During that time, we have served thousands of individuals and families throughout Virginia and have helped countless people begin and sustain their recovery journey.

Recovery is not just what we do—it is who we are. While we do not tolerate threats, racial slurs, violence, or conduct that jeopardizes the safety and well-being of others, we remain committed to treating every person with dignity, respect, and compassion. Accountability, safety, and mutual respect are non-negotiable expectations within recovery residences.

Virginia Family Services remains steadfast in its mission to provide safe, supportive, and recovery-oriented environments where individuals can heal, rebuild their lives, restore relationships, and achieve lasting recovery. One incident does not define our guests, our residences, or the thousands of individuals we have proudly served over the years. We will continue to uphold the highest standards of safety and respect while remaining focused on our mission of empowering lives, restoring hope, and helping individuals achieve long-term recovery.

We appreciate everyone’s understanding and support as we work to get the facts. At this time, unless there are significant developments requiring further comment, we would respectfully like to return our attention to what matters most—helping those who are courageously battling the disease of addiction and supporting them on their journey toward lasting recovery.

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Visit Our Website: https://virginiafamilyservices.com/

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# RichmondVA # FarmvilleVA # AddictionRecovery # AddictionAwareness # OneDayAtATime

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https://virginiafamilyservices.com/behavioral-health-care-services

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https://virginiafamilyservices.com/behavioral-health-care-services

Address

4912 W Marshall Street Suite C
Richmond, VA
23230

Opening Hours

Monday 8:30am - 5pm
Tuesday 8:30am - 5pm
Wednesday 8:30am - 5pm
Thursday 8:30am - 5pm
Friday 8:30am - 5pm

Telephone

+18043136767

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