08/14/2026
Congratulations to Jessica on receiving a Shield of Excellence Award!
Jessica's dedication to patient advocacy and exceptional care made a life-changing difference for one patient.
After receiving a call from an assisted living facility about a mutual patient who had experienced several minutes of difficulty speaking and confusion, Jessica knew something wasn't right. Although the patient appeared to be doing better and there were no plans to send him to the emergency room, Jessica remained concerned.
Trusting her instincts and advocating for her patient, she contacted the patient's emergency contact and called 911 to ensure he received immediate medical attention. Once evaluated in the emergency room, it was determined that the patient had suffered a brain hemorrhage and required care in the ICU.
Jessica's persistence and commitment to doing what's right helped ensure this patient received the critical care he needed. Her actions are a powerful reminder of the impact compassionate, proactive healthcare professionals have every day.
Thank you, Jessica, for going above and beyond for your patients and embodying Mercyhealth's commitment to exceptional care. Congratulations on this well-deserved recognition! 💙