07/06/2026
“I sent my provider a Facebook message. Why didn’t they respond?”
It’s a question healthcare offices receive all the time.
The answer is simple: patient privacy comes first.
Social media platforms like Facebook, Instagram, TikTok, and X are not HIPAA-compliant methods of communicating about your healthcare. Even a direct message (DM) is generally not an appropriate place to discuss symptoms, medications, test results, appointment requests, or medical advice.
If a patient sends our office a message through social media, we intentionally do not respond with medical information. In many cases, we won’t respond at all. Instead, we ask patients to contact us through secure, approved channels, such as MyChart or by calling the office.
Why?
Because we cannot verify who is actually sending the message, who may have access to the account, or whether the conversation is being protected appropriately. Discussing personal health information through social media can place your privacy at risk and may create HIPAA concerns for the healthcare practice.
If you need medical advice, prescription refills, test results, or have questions about your care, please use MyChart or call your healthcare provider directly. Those systems are specifically designed to protect your confidential health information.
We understand that social media is convenient, but protecting your privacy is more important than convenience. Your health information deserves to stay secure.
www.sailwindsmedical.com
443-972-4204
Welcome to Sailwinds Medical Group, your home for compassionate primary and specialty care in Salisbury and Cambridge, Maryland. Please explore our site to learn about our clinicians, schedule an appointment, or discover services like family medicine, women’s health, wound care, psychiatry, nutrit...