Priority Dispatch Corp.

Priority Dispatch Corp. Providing IAED Police, Fire, and Medical Protocols in ProQA software to 4,131+ Emergency Comm Centers

One conversation may seem small, but it can change everything.This National Su***de Prevention Month, we recognize the E...
09/08/2026

One conversation may seem small, but it can change everything.

This National Su***de Prevention Month, we recognize the Emergency Dispatchers, responders, clinicians, friends, family members, and peers who show up, listen without judgment, and help people take the next step toward support.

Thank you for helping create moments of hope for those who need it.

***dePreventionMonth

To some, a caller's answer may seem like a small detail. To the responding officer, it can shape decisions that impact s...
09/07/2026

To some, a caller's answer may seem like a small detail. To the responding officer, it can shape decisions that impact safety, resources, and response.

In this Journal of Emergency Dispatch article, Shannon Glover shares how implementing Police Protocol helped bridge the gap between the communications center and the field. By helping each side better understand the other's role, her team gained the information needed to prioritize calls more effectively and respond with greater confidence.

The result was more than a successful implementation. It was a stronger partnership between Emergency Dispatchers and field responders that ultimately helped lead DeKalb County to triple ACE recognition.

Read more here: https://bit.ly/4xpifSQ

We often talk about burnout in emergency communications, but what if we're asking the wrong question?In this thought-pro...
09/04/2026

We often talk about burnout in emergency communications, but what if we're asking the wrong question?

In this thought-provoking article, Dr. Andre V. Jones encourages the profession to look beyond individual coping strategies and examine the organizational conditions that contribute to stress, disengagement, and workforce challenges.

The article highlights practical leadership behaviors that can make a difference, including listening without judgment, following up on commitments, and creating reliable channels for staff feedback. These small, consistent actions help build the trust and psychological safety that supports employees.

Read more about it on The Journal: https://bit.ly/46nIq0o

09/03/2026

When someone calls 911 in a su***de-related emergency, Emergency Dispatchers want to know they're providing the best possible help.

That is why agencies are turning to Protocol 41.

"Prior to Protocol 41, our dispatchers were wanting more."
— Meghan Monaco, Quality Assurance Manager, Hendricks County Communication Center

This Su***de Prevention Month, we're proud to share how Protocol 41 empowers Emergency Dispatchers to do more for callers in crisis by providing structured, evidence-based guidance that was previously missing.

Learn how Protocol 41 can help your agency here: https://bit.ly/3OhrnYm

***dePreventionMonth

09/02/2026

In honor of September being National Su***de Prevention Month, we at the IAED took a survey to gauge the public’s understanding of su***de and how it intersects with 911.

According to the survey of more than 1,500 Americans, 89% trust 911 Emergency Dispatchers to provide guidance during a su***de-related emergency, while 73% believe dispatchers receive specialized training to manage su***de risk calls. At the same time, 87% support providing Emergency Dispatchers with specialized training for su***de and mental health crisis situations.

However, only a fraction of the tens of thousands of Emergency Dispatchers in the United States have received such specialized training.

The findings highlight a troubling disconnect between public expectations and reality.

If you haven’t already, go take our Protocol 41: Caller in Crisis (1st Party) course on the College of Emergency Dispatch: https://learn.emergencydispatch.org/

Some agencies worry that providing Pre-Arrival Instructions could increase liability. In reality, decades of experience ...
09/02/2026

Some agencies worry that providing Pre-Arrival Instructions could increase liability. In reality, decades of experience have shown that trained Emergency Dispatchers can safely provide these instructions when callers need them most—and doing so can actually decrease liability when done appropriately.

Pre-Arrival Instructions give Emergency Dispatchers the ability to help before responders arrive, guiding callers through critical situations where immediate action can make a difference. That's why they're not just an option. They're an essential part of emergency response.

Please join us in congratulating Janiel Gould on her retirement after 28 years with Priority Dispatch!Janiel's dedicatio...
09/01/2026

Please join us in congratulating Janiel Gould on her retirement after 28 years with Priority Dispatch!

Janiel's dedication, hard work, and countless contributions have made a lasting impact on our organization. We are grateful for the years she has spent serving our team and helping support our mission.

Thank you, Janiel, for 28 amazing years. Wishing you all the best in your next chapter!

It's National Su***de Prevention Month, a time to raise awareness, encourage conversation, and remind each other that su...
09/01/2026

It's National Su***de Prevention Month, a time to raise awareness, encourage conversation, and remind each other that support is available.

Because no one should face a crisis alone.

Whether it's a trusted friend, a family member, an Emergency Dispatcher, a mental health professional, or another helping hand, connection can make a meaningful difference during life's most difficult moments.

This month, we stand with those who are struggling, those who support them, and those who answer when help is needed.

***dePreventionMonth

Emergency Dispatchers spend their careers helping others navigate crisis, trauma, and uncertainty. But who supports them...
08/31/2026

Emergency Dispatchers spend their careers helping others navigate crisis, trauma, and uncertainty. But who supports them?

This important Journal article explores the impact of cumulative trauma in emergency communications and why mental health support must be viewed as a core operational priority, not an afterthought.

The people behind the headset show up every day for their communities. They deserve support, too.

Read the article here: https://bit.ly/3SPxSnL

***dePreventionMonth

Congratulations to Tampa Fire Rescue on their successful transition to EMD ProQA!On August 18 at 9:30 a.m., Tampa Fire R...
08/28/2026

Congratulations to Tampa Fire Rescue on their successful transition to EMD ProQA!

On August 18 at 9:30 a.m., Tampa Fire Rescue went live with ProQA and immediately put the tool into action, taking their first EMD call just moments after launch. Over the course of the three-day go-live event, the team handled more than 400 calls for service using the software.

This milestone represents years of planning and preparation. After utilizing the EMD cardset system for many years, Tampa Fire Rescue has successfully made the transition to ProQA. Emergency Dispatchers are now equipped with enhanced tools to support consistent, high-quality call processing and the ability to provide potentially life-saving instructions while responders are en route.

A big congratulations to the Tampa Fire Rescue team on this achievement, and thank you for trusting Priority Dispatch to be part of your journey.

📸 Moments after the first EMD call using ProQA: Emergency Dispatcher John Sciabbarrasi and Supervisor Phil Dempsey.

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