Priority Dispatch Corp.

Priority Dispatch Corp. Providing IAED Police, Fire, and Medical Protocols in ProQA software to 4,131+ Emergency Comm Centers

Just hours after implementing a new system, the team at Barrow County Emergency Communications was put to the test.Two f...
06/08/2026

Just hours after implementing a new system, the team at Barrow County Emergency Communications was put to the test.

Two families called during childbirth emergencies, relying on the calm voice of an Emergency Dispatcher for guidance. In both situations, that support helped lead to safe deliveries before responders arrived.

These moments highlight what Emergency Dispatchers do every day: provide clarity, compassion, and potentially life-saving instruction when it matters most.

“These are the moments when the EMD program proves how valuable it really is.”

Read the full story: https://bit.ly/4dIFWgk

What makes a new Emergency Dispatcher stay—or leave?This article highlights 10 common training pitfalls that can uninten...
06/05/2026

What makes a new Emergency Dispatcher stay—or leave?

This article highlights 10 common training pitfalls that can unintentionally push new Emergency Dispatchers out the door—and what we can do differently.

A thoughtful reminder that strong training isn’t just about skills—it’s about support, consistency, and culture.

📖 Read more on the Journal: https://bit.ly/49o14Ye

06/04/2026

What happens when agencies delay updating the Fire Priority Dispatch System?

It can mean not having the right tools when they matter most—including heartbreaking situations like someone trapped in a burning vehicle.

In this video, Mike Thompson shares why keeping protocols current is critical, and how updates are designed to support Emergency Dispatchers in the most urgent, life-threatening moments.

Staying up to date isn’t just a nice-to-have—it’s a must to help keep your community safe.

06/04/2026

What would you do to keep your crews and community protected? With FPDS, safety is built in.

"It's going to make it safer for your personnel; it's going to make it safer for the public."
— Charles Moore, Fire Chief, Truckee Meadows Fire Protection District

When the right resources are sent—no more, no less—it creates better outcomes and greater confidence in every response.

Cybersecurity isn’t just an IT issue—it’s a public safety responsibility.In this Journal article by Cynthia Murray, a cl...
06/03/2026

Cybersecurity isn’t just an IT issue—it’s a public safety responsibility.

In this Journal article by Cynthia Murray, a clear message emerges: protecting emergency systems is a shared effort across every role in an communications center.

As NG911 continues to evolve, so do the risks—from service disruptions to data breaches and emerging cyber threats. The takeaway? Preparation, collaboration, and awareness are critical at every level.

That includes recognizing that technology alone isn’t the answer.

Cybersecurity professional Joe Wassel said: “People expect me to talk about technical aspects of cybersecurity such as firewalls, but the key to protecting this framework is understanding that humans are still in charge. We need three ships—leadership, partnership, and friendship—because information moves at the speed of trust.”

🔗 Read the full article: https://bit.ly/4wXh6SR

06/03/2026

Don’t miss the latest updates from the American Heart Association and the continued work of the Academy’s Obstetrics Council in the upcoming spring ProQA release for Medical.

Agencies can also expect enhancements to childbirth pre-arrival instructions along with updates to Protocol 24.

These changes reflect an ongoing commitment to helping Emergency Dispatchers deliver clear, consistent, and potentially life-saving care when it matters most.

06/02/2026

A wild animal encounter call comes in. Does your protocol cover it?

As policing challenges evolve, so do the best practices that guide safe, consistent call handling. Updates to the Police Priority Dispatch System reflect those changes—introducing new guidance for situations agencies may not encounter often, like wild animal incidents, but still need to be prepared for.

Without those updates, agencies may be left navigating these calls without the most current protocols in place.

Hear more from our police subject matter expert, Dave Warner, on why staying current matters.

What does it take to manage emergency medical services during a global event like the World Cup—or in the midst of regio...
06/02/2026

What does it take to manage emergency medical services during a global event like the World Cup—or in the midst of regional conflict?

In our latest Tell Me Exactly episode, Dr. Andre Jones shares firsthand insights from his time with the National Ambulance Service in Qatar.

From large-scale event planning to crisis response, this conversation highlights the coordination, adaptability, and resilience behind effective EMS systems.

🎧 Tune in: https://bit.ly/4wWLMDC

Behind every global event like the World Cup… there’s a massive amount of preparation happening behind the scenes.From s...
06/01/2026

Behind every global event like the World Cup… there’s a massive amount of preparation happening behind the scenes.

From staffing plans and training scenarios to coordination across agencies, ECCs and EMS teams are doing the work long before the first whistle blows.

Our latest blog, based on lessons from the 2022 FIFA World Cup in Qatar, highlights what it takes to prepare for events at this scale—and the systems it takes to keep communities safe when it matters most.

👉 https://bit.ly/4uPmB4z

We know many of you are already deep in planning for upcoming large-scale events. What’s your center doing to prepare?
What challenges—or lessons learned—would you share with others?

Let’s learn from each other. 👇

June is National Safety Month—a time to recognize the everyday actions that help keep our communities safe.For Emergency...
06/01/2026

June is National Safety Month—a time to recognize the everyday actions that help keep our communities safe.

For Emergency Dispatchers, the focus on safety begins the moment a call is answered. They guide callers through their most critical moments—while equipping field responders with the information they need to act quickly and effectively.

This month, we’re grateful for the professionals behind the headset, those in the field, and the systems that support them in delivering safe, coordinated care every day.

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