07/23/2026
Sometimes the most important thing standing between a family and the emergency room isn't a prescription. It's a working heat pump.
A member in Tennessee, disabled and living with his elderly mother, reached out to his local EH Community Health Worker. Their heat pump had failed earlier in the year, leaving their home too hot or too cold ever since. His mother lives with COPD, depends on oxygen, and had recently been diagnosed with cancer. A replacement would cost more than nine thousand dollars -- money the family did not have.
The CHW picked up the phone. She reached the family's electric company and found a program that installs heat pumps and spreads the cost across manageable monthly payments. She guided the member through the application, which he submitted, with approval expected within days and installation to follow.
For a household this medically fragile, an unconditioned home in summer heat is an avoidable emergency in the making. Addressing it is whole-person care -- and it is exactly the kind of barrier our Community Health Workers were built to solve.