07/21/2026
Patient Services Specialist – Full Time
Date: 5/6/25
Location: Various WWMG locations in Snohomish County.
We are always on the lookout for new team members to work at our clinics and in our float pool.
This job posting is running continuously to fill various open positions.
Western Washington Medical Group (WWMG) is looking for health care innovators who want to
make a difference. Patient Services Specialists provide direct support to patients to improve the
quality and experience of care.
Job Summary:
The Patient Services Specialist (Specialist) works in collaboration with providers and care
center staff to assess healthcare needs, identify any barriers to care, and support patients in
their health and wellness goals. The Specialist is the main point of contact for patients with the
goal to build strong relationships and support patients in navigating health care by:
• Identifying ways to improve the experience and delivery of care for each patient.
• Supporting patients in their wellness goals by supporting engagement in their medical
care and adherence to medications.
• Assisting with referrals to other medical services or community resources, as necessary.
• Documenting and communicating effectively with the patient’s care team.
Responsibilities:
• Establishes close relationships with patients, building rapport and trust with patients in
an empathetic manner.
• Assist patients in referrals, scheduling, accessing, and utilizing services with their
primary care provider (P*P). If the patient does not have a P*P, support establishing a
P*P.
• Maintain accurate and timely documentation of all patient encounters and complete
reporting requirements according to organization standards.
• Track patient information, schedules, files, and forms in a confidential manner.
• Communicate with the Care Team (Care Coordinators, providers and care center staff)
to discuss patient issues and needs and how best to facilitate care services.
• Track patient attendance at medical appointments and initiate outreach on any missed
appointments, providing education on the value of keeping appointments, as necessary.
• Outreach to patients after primary care appointments to review and update care plan,
schedule future appointments and referrals.
• Screen patients for Social Determinant of Health (SDOH) and, as needed, connect
patients with community resources such as transportation, housing, mental health, etc.
• Able to identify symptoms of distress and act/intervene appropriately.
• Maintain strict confidentiality in accordance with department and organizational policies.
• Other duties as assigned.
Required Skills/Abilities:
• Commitment to improving the experience and delivery of care for patients.
• Passionate, trustworthy, and empathetic when working with patients.
• Strong communication skills, both written and oral, with excellent interpersonal skills and
cultural competency and the ability to work effectively across diverse populations and all
levels of personnel.
• Ability to listen to others and communicate honestly, responsibly, and professionally.
• Maintains professional relationships with patients, coworkers, staff, and referring
agencies.
• Ability to communicate effectively by telephone and digital platforms, which may include
emails, phone calls, and video conferencing, as necessary.
• Ability to work both independently and collaboratively in a team environment and has the
courage to communicate openly and honestly.
• Strong critical thinking, problem solving, organizational skills, and attention to detail.
• Organized with confidential patient material and appointment tracking.
• Demonstrates flexibility and can effectively manage multiple demands at the same time
with ease.
• Possess a growth mindset: the willingness to be coached and to develop to increase
effectiveness, collaboration, and produce results.
• Ability to foster a culture of integrity, service, adaptability, innovation, and responsibility.
• High level of discretion and integrity and adherence to HIPAA standards.
• Technologically savvy and knowledgeable including, but not limited to, Microsoft Office.
• Must be able to provide proof of legal authorization to work in the United States.
Preferred Qualifications:
• High school diploma or GED equivalent.
• Experience working in a health care setting (preferred but not required).
Physical Requirements:
• Position requires significant computer and phone usage – must be able to sit for
extended periods of time and use a telephone, keyboard, and monitor.
• Physical demand level: light
Benefits include:
• Medical, Dental, and Vision Insurance
• AD&D, LTD and Basic Life are provided for all employees
• 401(k) plan with a generous profit share and match
• Two weeks of vacation time accrued per year
• 9 Paid Holidays per year
• Sick time accrued per Washington State law
• A family friendly and people focused workplace
• The opportunity to work for the best healthcare company in Washington
Our staff not only enjoys full benefits and professional growth opportunities, but also an
environment noted for diversity, community involvement, intellectual excitement, and
collaboration. We’re interested in learning more about you and appreciate you taking the time to
apply online.
Schedule: Weekdays during regular business hours. No evenings or weekends. Full-time
preferred, part-time could be considered.
Salary: Hourly wage, $20 - $25 per hour depending on experience, skill set, and education.
Reports to: Primary Care Department Manager
Ready to apply? Please send your resume to [email protected]
Western Washington Medical Group is an Equal Opportunity Employer. We celebrate diversity
and inclusion and welcome applications from qualified candidates, regardless of race, color,
religion, s*x including s*xual orientation and gender identity, national origin, disability, protected
veteran status or any other characteristic protected by applicable federal, state or local law.
