10/23/2026
When a bus driver switches off the announcements, they’re switching off someone’s independence.
Today, I watched a bus driver switch the automated stop announcements into diversion mode, meaning passengers could no longer hear which stops were coming up.
Unfortunately, this isn’t the first time I’ve experienced it.
As someone living with a vision impairment, these announcements aren’t just helpful. They’re essential for travelling independently, knowing where I am and getting off at the correct stop.
And here’s the thing: they’re not optional.
Under the Public Service Vehicles (Accessible Information) Regulations 2023, most local buses are legally required to provide audible and visible journey information. Another major compliance deadline passed on 1 October 2026.
Yet drivers are still switching these systems off.
For someone with sight loss, missing a stop can mean ending up somewhere unfamiliar, feeling vulnerable or losing confidence in travelling independently.
These announcements also benefit people with learning disabilities, dementia and those unfamiliar with an area.
Accessibility only works when it’s actually being used.
Bus operators need to ensure their drivers understand that accessibility features are there for a reason.
Have you experienced bus announcements being switched off or not working?
Image description: Cartoon showing a woman with a brown bob haircut and glasses, wearing a pink Blind Mum hoodie, sitting on a bus. The driver is switching off the announcements. Text reads: “When a bus driver switches off the announcements… they’re switching off someone’s independence.”