Mercy Emergency Medical Services

Directions Website Contact the practice

Mercy Emergency Medical Services Headquartered in Springfield, MO. Mercy provides Emergency Medical Services across portions of Oklahoma, Arkansas, and Missouri.

Mercy EMS began operation in 1982 as St. John's EMS, providing coverage to the Springfield-Greene County area. Since that time, Mercy has expanded operations to more than 15 counties across Southwest, Central, and South Central Missouri, Northwest Arkansas, Oklahoma. Each service area has its own unique characteristics with coworkers who are dedicated to serving the needs of their communities. The expansion of Mercy EMS occurred as follows:

1982 - Springfield South
1985 - Buffalo / Dallas County
1985 - Aurora
1985 - Mansfield / Mountain Grove / Wright County
1986 - Mt. Vernon
1986 - Branson West / Stone County
1986 - Mountain View / Summersville / Texas & Howell Counties
1988 - Springfield North
1995 - Lebanon
1997 - Camden County Ambulance District
1997 - Winona
2000 - Berryville / Carroll County Arkansas
2001 - Green Forest / Carroll County Arkansas
2012 - Carthage Ambulance / Jasper & Lawrence Counties
2013 - Fort Scott, KS
2013 - El Reno, OK
2013 - Ada, OK
2017 - Paul's Valley, OK
2018 - Konowa, OK
2023 - Perryville, MO

Mercy EMS is staffed with three-hundred and fifty coworkers. Our Administrative staff include our Medical Director, Director of EMS, 2 Regional EMS Managers, 4 EMS Managers, 11 Operations Supervisors, and 14 Field Supervisors. Mercy EMS is supported by an EMS Office Staff which includes an EMS Office Manager, and QM Billing Specialists. The system currently operates a fleet of 63 Ambulances, 6 Supervisor Response Vehicles, and a number of Rapid Deployment Trailers including a Regional Communication asset, Mass Casualty Trailer, Special Response Team, Special Event Team, and Mortuary Assistance Unit. Mercy EMS responds to more than 62,000 requests for service annually. While the majority of those requests involve emergency medical response, other requests include routine and long distance transfers, fire and law enforcement standbys, special events, and special operations. In 2004 Mercy EMS became part of the Region D Homeland Security Response Team, providing medical assets for suspected terrorist events in the state of Missouri and surrounding regions. Since that time, the Homeland Security team has evolved into Mercy EMS Special Response Team. Mercy SRT consists of 12 Full-time Paramedics, who are trained in Hazardous Materials, Specialized Rescue, and Tactical Law Enforcement techniques. Mercy EMS also operates a Special Events Team which consists of 9 Full-time EMTs and Paramedics who provide Bike EMS coverage for local events such as the Mercy Sunshine Run, Ozark Empire Fair, Sertoma Club Rock n' Ribs, along with several others. Each member of the Special Events Team is assigned and maintains a specially fitted Cannondale bicycle. Prior to beginning service with the team, each member must complete a 40 hour bicycle operations course from the International Police Mountain Bike Association (IPMBA). Aside from Emergency Medical Response, Mercy EMS operates and maintains a Full-time Out Patient Transport Division. The OPT Division staffs two full-time coworkers, two part time coworkers, and a number of prn staff. Utilizing a fleet of three transportation wheelchair vans, and two shuttle busses, the OPT Division operates Monday - Friday to transport individuals to any appointments scheduled within the Mercy System. Mercy EMS Education Divison serves a vital role for the system. The EMS Education Division provides quarterly competency education for all EMT's and Paramedics who are actively working on ground EMS. The quarterly competency education contains trainings such as Protocol Updates, Reviews, and Testing, 12-Lead EKG testing, skills competency testing, and equipment updates. The EMS Education Division also offers an annual Paramedic Training Program which begins each August, semi-annual EMT programs which begin in August and January, as well as Monday Night CEU classes which meet one Monday each month year round and provides free CEU's to Emergency Medical Responders around the community. For more information on the EMS Education Programs call 417-820-5454.

🍔🔥 BUILD A BETTER BURGER CONTEST IS BACK! 🔥🍔It's almost time for the annual Build a Better Burger Contest hosted by Elm ...
10/27/2026

🍔🔥 BUILD A BETTER BURGER CONTEST IS BACK! 🔥🍔
It's almost time for the annual Build a Better Burger Contest hosted by Elm Street Eatery in Lebanon!
Join us from November 2 through November 30 and support the teams competing for burger bragging rights while helping a great cause. For every burger sold, $2 will be donated to Shop With A Cop, benefiting local children and families during the holiday season.
🚑 Be sure to try the Mercy EMS Team's entry, "The Stinger!" Whether you're a burger enthusiast, supporting your favorite team, or simply looking to make a difference, every burger purchased helps support our community.
🍔🚑💙

📚🚑 The Mercy EMS Education Center opened its doors today to students from the OTC Paramedicine Program and other aspirin...
10/26/2026

📚🚑 The Mercy EMS Education Center opened its doors today to students from the OTC Paramedicine Program and other aspiring EMS professionals for an in-depth educational session on Rapid Sequence Intubation (RSI).
A special thank you to Clinical Educator Eric Howard for sharing his expertise and helping prepare the next generation of EMS providers through hands-on learning and evidence-based clinical education.
We are proud to host this outstanding group of students and remain committed to advancing EMS education, strengthening clinical excellence, and investing in the future of prehospital care.
🚑📚👏

🎃🚑 Our Springfield EMS team and Communications Center team joined forces for the Mercy Hospital Springfield Trunk or Tre...
10/26/2026

🎃🚑 Our Springfield EMS team and Communications Center team joined forces for the Mercy Hospital Springfield Trunk or Treat festivities!
A huge thank you to our incredible caregivers who volunteered their time and energy to create a fun, safe, and memorable evening for hundreds of children and families. From decorated vehicles to friendly faces and plenty of treats, our team helped make the night extra special.
We are proud to serve our community, both on and off duty, and grateful for opportunities to connect with the families we care for every day.
🎃👻🍬🚑

Ada, OK crews participated at Mercy Hospital Ada Trunk or Treat night.  Beautiful weather and all smiles from the childr...
10/25/2026

Ada, OK crews participated at Mercy Hospital Ada Trunk or Treat night. Beautiful weather and all smiles from the children who came.

Today, Dr. Tom Lewis, Medical Director for Mercy EMS, joined EMS physicians from across the nation at the Priority 1 EMS...
10/23/2026

Today, Dr. Tom Lewis, Medical Director for Mercy EMS, joined EMS physicians from across the nation at the Priority 1 EMS Conference in St. Louis, sharing cutting-edge clinical practice updates and innovations in prehospital medicine.
Events like this bring together some of the brightest minds in EMS and emergency medicine to exchange ideas, discuss emerging research, and advance the care provided to patients when they need it most. We are proud to see Mercy EMS represented among national leaders who are helping shape the future of emergency medical services.
Thank you, Dr. Tom Lewis, for your continued leadership, dedication to clinical excellence, and commitment to improving patient care across the communities we serve.

10/23/2026

Mark your calendars!

Join us for a spook‑tacular evening at our Halloween Trunk or Treat!

When: Friday, October 30th, 2026, from 5:00 PM – 7:00 PM
Where: Greene County Sheriff's Office parking lot
5100 W. Division St., Springfield, MO

Bring the family to enjoy festive activities, sweet treats, and a chance to meet local first responders. Explore first responder vehicles, check out equipment up close, and enjoy a safe and fun Halloween experience for all ages.

We can’t wait to see you there! 🎃🚓🚒

Mercy EMS was proud to participate in the 60th Annual Maple Leaf Festival Parade in Carthage, Missouri. This longstandin...
10/23/2026

Mercy EMS was proud to participate in the 60th Annual Maple Leaf Festival Parade in Carthage, Missouri. This longstanding community tradition brings together thousands of residents and visitors to celebrate the beauty, history, and spirit of Southwest Missouri. Thank you to everyone who came out to support the event, and to our crews who helped represent Mercy and serve our communities with pride. 🚑🍁

Earlier this week, members of the Mercy Medical team had the privilege of supporting an Honor Flight mission to Washingt...
10/23/2026

Earlier this week, members of the Mercy Medical team had the privilege of supporting an Honor Flight mission to Washington, D.C., including our Medical Director, Tom Lewis, and Regional EMS Manager, Shane Vaughan.
We are proud to support the incredible veterans who participated in this special journey to visit the memorials dedicated to their service and sacrifice. Thank you to our team members and all the volunteers who helped ensure a safe and meaningful experience for these American heroes.
Please join us in recognizing our veterans and those who continue to serve them with compassion and dedication.
🇺🇸❤️💙

10/23/2026

Anytime you call 911, you might not realize it, but the person on the phone with you is actually the first person who can help if you're having a medical emergency.

Patience is one of our emergency medical dispatchers and she recently helped save a patient's life over the phone while EMS was on route. This patient had a severe injury and was bleeding seriously.

Recognizing the severity of the situation, Patience remained on the line and provided calm, clear and effective bleeding-control instructions. Thanks to her guidance, the caller was able to perform lifesaving interventions.

Patience has only been with us about a year, but her skills and calm demeanor in times of crisis have already helped countless patients. Soon, she'll be able to help patients in person. She was recently accepted to pre-nursing school, and she hopes to become a nurse.

Patience has several family members who are fellow first responders, and she's worked in health care since she was 16. It's often said that healthcare is a calling, and Patience is the perfect example of this.

Patience, thank you for choosing to care for your community. We are all in good hands with you on the team.

We are excited to welcome the Mercy EMS October 2026 Academy Class!We are truly blessed to have these outstanding EMS pr...
10/21/2026

We are excited to welcome the Mercy EMS October 2026 Academy Class!

We are truly blessed to have these outstanding EMS professionals joining our team and mission of providing exceptional care to our communities.

A special thank you to Operstions Supervisor, Richard Griffin for capturing these great photos and helping to celebrate the beginning of their journey with Mercy EMS.

10/02/2026

Stop ✋🛑 what you're doing and schedule your next primary care appointment here: https://bit.ly/4xZHdb0

Carry on 💅

We're honored to be a chapter in the story of Fort Smith's history of remarkable women. Keep your eyes out for this stor...
10/02/2026

We're honored to be a chapter in the story of Fort Smith's history of remarkable women. Keep your eyes out for this story in the coming months!

If you've been to a Mercy hospital today, you may have noticed that we're kicking off  . The best way to join in on the ...
10/02/2026

If you've been to a Mercy hospital today, you may have noticed that we're kicking off . The best way to join in on the celebration would be to schedule your mammogram! This 15-minute test could save your life. https://bit.ly/3TyDO50

Ready for flu season? 🍂 Now’s a good time to get your vaccines on the calendar. Flu, COVID-19 and RSV vaccines each have...
09/30/2026

Ready for flu season? 🍂 Now’s a good time to get your vaccines on the calendar. Flu, COVID-19 and RSV vaccines each have different timing recommendations. Here’s when to get each one:

Flu: September or October is the best time to get vaccinated for the fall flu season, but it’s still a good idea to get your vaccine later in the season. The vaccine takes about two weeks to become fully effective.

COVID-19: The COVID-19 vaccine was recently updated, and with the respiratory season upon us, receiving this vaccine now will provide the best protection (assuming you received the older vaccine more than three months ago). Additional doses may be recommended based on age, vaccination history and immune status. When additional updates to the vaccine happen, immunization is recommended ASAP, but no sooner than three months after your last COVID-19 vaccine.

RSV: Eligible adults should get the RSV vaccine between August and October, or any time of year. You do not need to get an RSV vaccine every year.

Not sure which vaccines you need or when to get them? Talk with your healthcare provider.

09/30/2026

Today, and every day, we continue to celebrate the children who have faced some of the hardest challenges with resilience and bravery. Thank you for being a light. ✨

Been around someone with measles? Here's what to know.If symptoms develop, start with a virtual visit or phone call. A M...
09/29/2026

Been around someone with measles? Here's what to know.

If symptoms develop, start with a virtual visit or phone call. A Mercy caregiver can help you understand your options and what to do next.

09/27/2026

This Su***de Prevention Month, we're proud to recognize the Mercy Virtual Behavioral Health team, whose screening and outreach program was named a finalist for the 2026 Aim for Excellence Award.

Behind that recognition is a team dedicated to helping people feel seen, heard and supported. If you're struggling, know that you're not alone. Help is available, and we're here for you.

Sudden injuries don't have to put you in a pickle. Skip the ER wait and cost and head to our orthopedic walk-in clinics ...
09/25/2026

Sudden injuries don't have to put you in a pickle. Skip the ER wait and cost and head to our orthopedic walk-in clinics instead! Find your nearest location: https://bit.ly/45V3A5W

09/25/2026

The best part of Mercy is our people. As we reflect on Deaf Awareness Month and the contributions of our EVS team, we're celebrating a caregiver who makes Mercy better every day.

Rural health challenges require local solutions and strong partnerships! We're proud to join Heartland Whole Health Inst...
09/25/2026

Rural health challenges require local solutions and strong partnerships! We're proud to join Heartland Whole Health Institute and partners across Arkansas in the Rural Health Transformation Program, working to create healthier communities and improve access to care where it's needed most.

Big news for rural health in Arkansas.

Heartland Whole Health Institute is proud to convene six Arkansas health care organizations through Heartland Whole Health Connect, a new rural health initiative supported through $8.4 million from Arkansas' Rural Health Transformation Program (RHTP).

Together with Mercy, Community Clinic, Boston Mountain Rural Health Center, North Arkansas Regional Medical Center, St. Bernards Healthcare, and Arkansas CPESN, we’ll work to expand access to primary and preventive care, strengthen chronic disease management, increase telehealth and remote care, and advance whole-person care closer to home.

We’re excited for what this investment makes possible for Arkansas and what we can learn together to help shape the future of rural health across the country.

Learn more about Heartland Whole Health Connect: https://brnw.ch/21x5WFy

Address

1235 E. Cherokee Street
Springfield, MO
65804

Alerts

Be the first to know and let us send you an email when Mercy Emergency Medical Services posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Practice

Send a message to Mercy Emergency Medical Services:

Shortcuts

Share

Category