09/02/2020
From the moment I arrived this morning in the Sweetwater parking garage, things ran like a well-oiled machine. The ladies in the parking garage were already expecting me, provided me with the labels to give to the staff, and explained the check-in process. I received timely calls while I waited..
I was recently referred to our Sugar Land location to have an imaging procedure.
I thought you should know about my experience, as it is an example of our staff working at their very best.
Before I even reached your department the day of my test, I had great experiences with the scheduling and pre-registration teams. They made sure I was thoroughly prepared for my visit, knew what my costs would be and where I would need to go when I showed up to the hospital.
From the moment I arrived this morning in the Sweetwater parking garage things ran like a well-oiled machine. The ladies in the parking garage were already expecting me, provided me with the labels to give to the staff and explained the check-in process. I received timely calls while I waited.
I was greeted with smiles by the screeners and had wonderful encounters with every member of your team who cared for me while I was there. They were upbeat, thoroughly explained what they were going to do and what would happen next, and walked me where I needed to go. They made me feel like a family friend, rather than a patient and you could tell that they were very competent at their jobs.
I'm 50 years old and have never had tests performed at a hospital before, so I wasn't sure what to expect. The processes Houston Methodist Sugar Land Hospital has put in place in response to COVID-19 are so effective and efficient. Equally important...your staff is AMAZING.
As a local community member, I could not be prouder knowing that our hospital delivers this kind of excellent care to my friends and neighbors.
Thank you all for everything you are doing to make us the premier health care organization in our community."
-- Tom, senior training specialist, HR
