08/07/2026
(Long Post)
Good Morning,
As we continue to grow, it is important that Amoterra remain transparent about our boundaries as providers, these boundaries allow us to perform at our best for you all. Here are a couple of policies that we would like to remind you of.
1. If you need to cancel or reschedule your appointment, please do so no less than 24 hours in advance. If you cancel or reschedule less than 24 hours, also known as a Same Day Cancellation (SDC) you will be responsible for paying 100% of the missed appointment or you will be unable to receive any services until that missed appointment is paid for. If you perform a No call No show (NCNS) you will still be responsible for paying for the missed appointment, and you will be unable to book any further services until the missed appointment is paid for.
-This year so far the 2 clinics have seen a combined NCNS/SDC of 90 appointments which roughly calculates to $6,300.
2. Late arrivals- If you arrive late for a service, you are still responsible for paying for the entire service, there will be no discount. For services you have a period of time before the appointment is automatically canceled and you will be charged a NCNS fee:
30/45 Minute appointments- 10 minutes after the start time
60 minute + appointments- 15 minutes after the start time
If the therapist chooses to take you after the initial automatic cancellation time you will still be responsible for paying for the entire service and you may not receive the full-time.
As a reminder Amoterra has some of the lowest massage rates in the state. We do this to try and stay affordable, however we cannot do so if we continue to have missed appointments. We are trying to save our pennies so we don't have to take on a lot of extra debt as we expand. If we can avoid taking on a lot of extra debt during our expansion we will be able to keep rates reasonable and affordable.
Thank you for your continued support, without many of you over the past several years Amoterra would not have been able to grow this much. We thank you for your commitment to seeing us and we hope to be able to provide a higher caliber of service in the years to come.
