03/21/2020
PLEASE READ!
INFO REGARDING OUR TEMPORARY APPOINTMENT PROTOCOL.
Due to concerns about the novel coronavirus and related disease COVID-19, we are taking measures to keep our clients and our staff safe while attempting to continue providing essential patient care for your pets.
Effective Saturday, March 21, only Tustin Care personnel will be allowed inside Tustin Care Animal Hospital.
Taking patient history (talking to you about your pet) -
We ask that you give us a call when you arrive in our parking lot. The veterinarian will call you to discuss history, concerns, symptoms, and questions you have regarding your dog/cat (just as if you were in the clinic). Please be prepared to answer a phone call from a blocked number as we may use our personal cell phones.
Patient exam -
A technician will then come out to your car and use our own leash to bring your dog or cat into the building to have their exam, vaccinations, treatments and/or diagnostics done.
Discussing exam and next steps –
We will call you back and go over findings and recommendations. After a decision is made about any necessary treatment, the exam will be completed
Payment –
One of our staff will take your payment information over the phone.
We are doing our absolute best to continue providing services but in order to do this we need to keep our team healthy and we all need to limit close contact with others. Do not come if you or a family member are feeling sick. We are hoping people will be kind, patient and understanding.
Animals that we cannot handle safely will not be able to be treated.😞 Animals not leashed securely or in a carrier will not be able to be treated.
What clients should do when they arrive at the hospital with patients:
1. Call us when you arrive at the parking lot. 657-266-0322
2. Please remain in your vehicle with your animal.
3. Make sure your pet is securely leashed or in a carrier.
4. Make sure you bring your phone and a charger.
Please allow extra time for appointments and be patient - we are doing everything we can to take care of your animal as quickly and safely as possible.
Sincerely,
The dedicated staff at Tustin Care Animal Hospital
