Odyssey Management Dental Speaking & Consulting

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Odyssey Management Dental Speaking & Consulting Are you looking for a combination of inspiration and education?

Teresa Duncan combines her management experience with industry insight to consistently deliver the most current knowledge to her audiences.

10/13/2026

How to Introduce Your New Office Manager for Instant Trust.

A confident start sets the whole team up for success. When introducing a new office manager, the owners should share why he or she was chosen and clarify how the role helps everyone. That public support creates clarity around expectations, opens the door for consistent training and gives the manager permission to coach, develop skills and celebrate progress the right way.

Watch the full conversation on Nobody Told Me That! EP 177 Why Your Dental Practice Feels Stuck (And How to Fix It Before December) for more insights on building a strong, aligned practice with guest Carrie Webber.

Clear communication starts with solid definitions. A copay or copayment is simply a fixed, flat fee the patient pays at ...
10/09/2026

Clear communication starts with solid definitions.

A copay or copayment is simply a fixed, flat fee the patient pays at the time of service for specific covered care. Remember - coinsurance is all of the patient’s responsibility while copay is only a part of the bill. It may seem like a small issue but with benefits your patients deserve accuracy.

Save this quick reference graphic for your team's next morning huddle!

10/08/2026

One change that's helping dental practices keep their schedules full.

Patients who cannot commit financially are more likely to cancel at the last minute. Collecting a deposit when scheduling helps set clear expectations and encourages patients to follow through with treatment. Allyssa Mizenko of Zen Dental Support has watched practices implement this approach. They often have fewer cancellations, fewer no shows, faster case acceptance, and less time spent chasing unpaid balances. The key is communicating the policy with confidence and the right wording.

Watch the full podcast Nobody Told Me That! Episode 176 The Biggest Revenue Cycle Mistakes in Dentistry That Drain YOUR Income!

Insurance workflows don’t have to consume your entire day. I’m partnering with Peak Implant & Oral Surgery to present "D...
10/07/2026

Insurance workflows don’t have to consume your entire day. I’m partnering with Peak Implant & Oral Surgery to present "Dental Insurance in a Day for the Team" on Friday, October 9th in Salem Oregon.

We will focus on actionable systems to streamline claims processing, prevent denials, and protect your practice revenue. I love when specialists invest in education for their referring offices. See you soon!

10/06/2026

Here is the truth: A pre-determination is purely an estimate of coverage, never a payment guarantee. Final payment always depends on the patient's active eligibility and remaining benefit limits at the exact time of service. Bust this myth with your team so they know the right way to discuss patient benefits.

Save this post for your team and share it with someone on your team who handles insurance claim processing!

Q4 performance isn't built in December, it’s the direct result of systems set months earlier.My guest Carrie Webber from...
10/05/2026

Q4 performance isn't built in December, it’s the direct result of systems set months earlier.

My guest Carrie Webber from The Jameson Group joins me on Episode 177 to discuss why practices feel stuck as year-end approaches. Rising overhead, salary pressure, and shrinking margins mean every leak in your scheduling and receivables gets amplified. I love talking with Carrie because she keeps it real. I bet you walk away with some action items - I always do!

Managing a profitable dental practice in 2026 demands strategic overhead control and tight operational systems. These ti...
10/02/2026

Managing a profitable dental practice in 2026 demands strategic overhead control and tight operational systems. These tips are from a conversation with my friend Ted Osterer. He knows overhead. We’ve both seen cases where high supply costs, insurance write-offs, and team burnout can quickly erode profit margins.

Swipe through for 5 actionable strategies to optimize supply contracts, cross-train administrative staff, and evaluate your insurance participation.

When an Explanation of Benefits shows an "Amount Not Covered," patient billing conversations become uncomfortable fast. ...
10/01/2026

When an Explanation of Benefits shows an "Amount Not Covered," patient billing conversations become uncomfortable fast. Most of these balances are billable directly to the patient. The key is reading those remark codes carefully so your team can explain frequency limits, annual benefits, and excluded procedures clearly before sending a statement.

Which remark code causes the biggest headaches in your office? Share your experience below!

09/30/2026

Such a common misunderstanding! Believing an insurance verification means you may actually guarantee payment. BIG MISTAKE. I see teams struggle with this frequently. An insurance verification is simply an estimate based on limited information. When we treat it as an estimate, we prepare our patients for the reality of their out-of-pocket costs.

Verify the benefits, but make sure to set the right expectations from the start. Follow me for more dental insurance and revenue cycle advice!

09/29/2026

Can sleep appliances actually move teeth?

Sleep appliances can be life changing for patients with sleep apnea, but they can also create unintended changes in the mouth over time. When the lower jaw is held forward night after night, especially in patients who clench heavily, significant forces can be placed on the teeth. Dr. Cherilyn Sheets explains how these forces can open contacts, shift teeth, and even alter the bite. The good news is that these changes can be detected early by monitoring the periodontal ligament and identifying signs of tooth movement before larger problems develop. This helps sleep dentists protect both airway health and long term occlusal stability.

Watch the full podcast: Nobody Told Me That! Episode 175 This New Technology Reveals Dental Problems Before They Become Painful featuring Dr. Cherilyn Sheets

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