Shopko Optical

12/23/2025

💡 Tuesday Tip: Prepare for the year ahead by stocking up on a year’s supply of contacts! Buying in bulk can unlock discounts and rebates, and don’t forget—you can use your vision benefits, FSA, or HSA funds to help lower your out-of-pocket costs. 👓✨

12/18/2025

❄️ Winter winds got your eyelids feeling dry?—gift them some love and try these tips for soft, hydrated lids!

12/16/2025

Have soon-to-expire vision benefits? Schedule an exam or stop in to shop eyewear before time runs out! ⌛Find a location near you: https://bit.ly/3zsUvEU

12/04/2025

Follow these tips to get the most out of your vision benefits before they expire ⌛ in a few short weeks!

11/26/2025

⚠️ Vision changes can sneak up—especially for those with diabetes. Diabetic retinopathy, glaucoma, and cataracts can all develop silently🔇 but a yearly comprehensive eye exam is your best defense to keep your eyes healthy.

11/27/2024

We would like to extend our sincere gratitude to our patients for voting Shopko Optical a 2024 Quality Business Awards Winner. We appreciate the support and could not have done it without our loyal patients, doctors, and staff!

The Quality Business Awards recognizes businesses that achieve an average quality score of 95% or greater over the previous 12 months. To learn more about our selection criteria, please click here.

10/18/2022

POSITION SUMMARY:

Assist the General Manager in the day to day operations of the store. Perform store functions including dispensing of eyewear, patient care, setting performance goals, and delivering financial performance. Under the direction of the General Manager, assist with hiring, training, coaching, and performance management of the store team. Lead team in General Manager’s absence.

Taking Care of our Teams who Take Care of our Patients

Competitive Wages & incentives
401K with Match
Vacation Pay/Personal Day
Volunteer Time Off
Sick Pay for Hourly Teammates
Health & Wellbeing Benefits
Voluntary/Cafeteria Offerings
Employee Assistance Program
On the Job Training & Certification
Teammate Recognition Program
DUTIES AND RESPONSIBILITIES:

DRIVE BUSINESS

· Lead team to execute merchandise, operational and customer service strategies to deliver planned sales, gross margin and financial results

· Model service, patient care and selling techniques to maximize customer satisfaction and achieve business objectives

· Act with urgency to complete tasks and respond to patients and customers

· Drive optical initiatives through team by planning and scheduling appropriately

· Identify opportunities to grow business

· Develop business plans and follow up on actions to drive profitable sales



LEADERSHIP

· Assist with hiring, developing, training and managing teammate performance

· Assist with store scheduling

· Ensure store is compliant with all company HR policies and practices as well as federal and state laws and regulations

· Communicate effectively with team to ensure knowledge of company initiatives, processes and key teammate information



CUSTOMER SERVICE AND PATIENT CARE

· Provide and continuously model excellent customer service in all customer interactions

· Partner with General Manager to provide appropriate direction and feedback to the team related to customer service

· Dispense eyewear according to professional standards

· Partner with General Manager to perform key-carrier tasks including opening/closing the store, cash office, committing payroll and responding to alarm calls



CAREER PROGRESSION

· Act on feedback from General Manager and Regional/Market Manager toward continuous improvement and preparation for future General Manager openings

MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:

· ABO/Shopko OCE Certification required

· High School Graduate or equivalent

· Optician experience desired

· Supervisory experience with strong customer service focus (preferably in an optical store or retail setting)

· Able to analyze and solve issues of varied scope: able to act decisively to implement solutions

· Solid organizational and planning skills

· Able to continuously monitor progress in relation to goal attainment

· Able to analyze financial data, recognize opportunities for improvement and formulate plans to address.

· Able to set impactful goals and motivate team to deliver results

· Able to multi-task and remain flexible in an ever-changing environment

· Demonstrate commitment to provide great customer service

· Solid computer knowledge to include Microsoft Office Suite of programs

ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:

· Ability to effectively communicate at all levels within the organization through written and two-way verbal communication

· Able to read and write at a high school graduate level

· Able to sit or stand for extended periods of time

· Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)

· Ability to lift 10 to 20 pounds

· Ability to see (Near, Distance, Color, and Depth Perception)

· Manual and finger dexterity, as well as hand/arm steadiness

· Ability to grip and hold items

· Good eye and hand coordination

· Demonstrate physical agility (bending, twisting, reaching and pulling)

· Able to operate a cash register, various optical equipment and tools

· Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines

· Able to travel independently to support Company objectives and personal development

These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

09/27/2022

The views ahead 🍂 can definitely make you appreciate having clear, healthy vision. Find peak times to view the fall colors in your area: https://www.travelwisconsin.com/fall-color-report

Use to share your favorite sights of the season!

The 2022 Wisconsin Fall Color Report is the most comprehensive in the state. Get the best locations for viewing fall colors on our peak fall foliage map!

04/13/2022

Best of Marathon County voting is now open! Vote for Shopko Optical as the best “Eye Care Clinic” in Marathon County! We appreciate the support and we couldn’t do it without our loyal patients, doctors, and staff! Click here to vote once a day now through April 25th:

Vote now for a chance to win a $250 gift card! Votes can be placed daily between April 11th and April 25th.

02/17/2022

Are you looking for an opportunity to provide great customer service and patient care and grow your career? Shopko Optical is seeking Opticians to join our team in Wausau, Wisconsin! On the job training provided. Full-Time Positions Available.

POSITION SUMMARY:

Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab. Process medical billing information. Maintain frame inventory.

Taking Care of our teams who take Care of our Patients

Competitive Wages & Incentives
401K with Match
Vacation Pay/Personal Day
Volunteer Time Off
Sick Pay
Health & Wellbeing Benefits
Voluntary/Cafeteria Offerings
Employee Assistance Program
On the Job Training & Certification
Teammate Recognition Program
DUTIES AND RESPONSIBILITIES:

CUSTOMER SERVICE

Provide excellent customer and patient service according to company and store standards
Analyze patient eyewear needs
Recommend specific lenses, lens coatings and frames to satisfy patient needs
Assist patients in selecting frames according to style and color. Ensure frames are coordinated with facial and eye measurements and optical prescriptions
Order and dispense eyewear accurately and professionally
Assist patients with proper frame repairs and adjustments
Show patients how to insert, remove and care for their contact lenses
Assist Optometrist with case histories and screenings
BUSINESS AND OPERATIONAL STANDARDS

Maintain a complete knowledge of third-party plans and claims
Explain promotions and special lens offerings to patients and customers
Balance accounts
Prepare work orders containing specific instructions for Optical Lab
Process medical billing information
Ensure proper merchandising of frame inventory
MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:

High School Graduate or equivalent
To become Certified, teammate must complete Shopko OCE Certification requirements and calendar modules

Previous experience in an office and/or optical dispensing is preferred
Able to handle multiple customer interactions/phone calls at a time
Able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments and lifestyle dispensing
ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:

Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
Able to read and write at a high school graduate level
Able to sit or stand for extended periods of time
Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
Ability to lift 10 to 20 pounds
Ability to see (Near, Distance, Color, and Depth Perception)
Manual and finger dexterity, as well as hand/arm steadiness
Ability to grip and hold items
Good eye and hand coordination
Able to operate a cash register, various optical equipment and tools
Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
Able to travel independently to support Company objectives and personal development


These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

01/19/2021

Wisconsin, we’ve got you covered! Shopko Optical Wausau is an in-network provider for DeltaVision along with many other major insurance plans. Make your appointment today: https://bit.ly/3iplFj2

08/18/2020

POSITION SUMMARY:

Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab. Process medical billing information. Maintain frame inventory.

DUTIES AND RESPONSIBILITIES:

CUSTOMER SERVICE
· Provide excellent customer and patient service according to company and Optical Center standards
· Analyze patient eyewear needs
· Recommend specific lenses, lens coatings and frames to satisfy patient needs
· Assist patients in selecting frames according to style and color. Ensure frames are coordinated with facial and eye measurements and optical prescriptions
· Order and dispense eyewear accurately and professionally
· Assist patients with proper frame repairs and adjustments
· Show patients how to insert, remove and care for their contact lenses
· Assist Optometrist with case histories and screenings

BUSINESS AND OPERATIONAL STANDARDS
· Maintain a complete knowledge of third-party plans and claims
· Explain promotions and special lens offerings to patients and customers
· Balance accounts
· Prepare work orders containing specific instructions for Optical Lab
· Process medical billing information
· Ensure proper merchandising of frame inventory

MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:
• High School Graduate or equivalent
• To become Certified, teammate must complete Shopko OCE Certification requirements and calendar modules
In Washington State, teammate must register with Washington State Department of Health as an Apprentice Optician which requires a High School Diploma or equivalent
• Previous experience in an office and/or optical dispensing is preferred
• Able to handle multiple customer interactions/phone calls at a time
• Able to work with patient eyewear needs including analysing prescriptions, repairs and adjustments and lifestyle dispensing

ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:
• Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
• Able to read and write at a high school graduate level
• Able to sit or stand for extended periods of time
• Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
• Ability to lift 10 to 20 pounds
• Ability to see (Near, Distance, Color, and Depth Perception)
• Manual and finger dexterity, as well as hand/arm steadiness
• Ability to grip and hold items
• Good eye and hand coordination
• Able to operate a cash register, various optical equipment and tools
• Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

07/17/2020

Experience the convenience of Digital Eye Exams, now available at your Wausau optical center! Call us at 715-842-8040 to schedule an appointment. Learn more: https://bit.ly/3907QTA

05/11/2020

Your Wausau Shopko Optical is now open for all eye care and eyewear needs by appointment. View the precautions we're taking to protect your safety: https://bit.ly/2YIwapC

03/09/2020

Are you looking for an opportunity to provide great customer service and patient care and grow your career? Shopko Optical is seeking Opticians to join our team in Wausau, Wisconsin! On the job training provided.

POSITION SUMMARY:
Provides patient and customer service in the selection, ordering, and dispensing of eyewear. Completes pre-screening activities prior to patient exams.

DUTIES & RESPONSIBILITIES:
Customer Service
• Provides customer and patient service according to Company and Center standards
• Analyzes patient eyewear needs
• Orders and dispenses eyewear accurately and professionally
• Assists patients with proper frame repairs and adjustments
• Assist the Doctor with case histories and screenings

Business and Operational Standards:
• Maintains a complete knowledge of third-party plans and claims
• Explains promotions and special lens offerings to patients and customers
• Balances accounts
• Ensures proper merchandising of frames

MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:
• High school graduate (or technical equivalent)
• Previous experience in an office and/or optical dispensing is preferred
• Ability to handle multiple customer interactions/phone calls at a time
• Ability to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments, and lifestyle dispensing

ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:
• Able to sit or stand for extended periods of time
• Able to operate various office equipment, (e.g., personal computer, telephone, fax machine, copier, etc.)
• Proficient at both verbal and written communication
• Able to lift 10 to 20 pounds
• Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
• Able to travel independently to support Company objectives and personal development
• Ability to operate a cash register, various optical equipment and tools
• Ability to see things in close proximity (reading distance)
• Manual dexterity

Company Overview
Shopko Optical, which formerly operated under Shopko Stores Operating Co., LLC, is the trade name of Shoptikal LLC, an affiliate of Monarch Alternative Capital LP. Shopko Optical provides excellent patient-centric care and high-quality eyewear through its dedicated team of optometrists and opticians. Shopko Optical is currently relocating approximately 80 optical centers from their existing locations inside former Shopko retail stores to new standalone locations nearby. Further growth is planned for 2020 and beyond. For more information, visit optical.shopko.com.
Shopko Optical offers a professional team-oriented work environment, career advancement opportunities, competitive wages, and a comprehensive benefits package!

Must be legally authorized to work in country of employment without sponsorship for employment visa status.

Shopko Optical is an Equal Opportunity Employer functioning under an Affirmative Action Plan m/f/d/v.