04/28/2026
Testimonial Tuesday ✨
At the PANDAS PANS Institute, we understand that even the smallest moments in care can make the biggest impact. We’re grateful to be part of our patients’ journeys and proud to have team members who turn challenging situations into positive experiences for the whole family.
Today’s words are from the mom of a 12-year-old patient.
“My daughter was extremely nervous and upset about having bloodwork done and came in crying. Frances, your phlebotomist was absolutely amazing with her. She spoke to her so calmly, kindly, and patiently that she completely put her at ease and calmed her right down.
Not only was she incredibly compassionate, but she was also extremely skilled. She was able to find the veins immediately for all of us without any trouble, which made the entire process so much smoother and less stressful.
By the time we left, my daughter was saying she loved Frances and only wants to go to her from now on! That says everything.
Frances made what could have been a very stressful experience into such a positive one for our whole family. She is truly exceptional, and we are so grateful for her professionalism, kindness, and care.” - New York Mom
