24/07/2026
π Payments & Cancellation Policy π
To help appointments run smoothly and fairly for everyone, please take a moment to read the following.
π³ Payments
All sessions and packs are required to be paid prior to your appointment, unless you're paying with cash on the day.
π΅ Cash Payments
Cash is always welcome! If you're paying by cash, payment is simply due at your appointment. Please bring the correct amount where possible.
π
Cancellation Policy
I understand that life happens, and sometimes appointments need to change.
βοΈ If you need to cancel due to a genuine emergency, such as:
β’ Your horse requires urgent veterinary care
β’ You or your child is unwell
β’ Another unforeseen medical or family emergency
There will be no cancellation fee, even if it's within 24 hours.
β For cancellations with less than 24 hours' notice that are not due to an emergency:
Single session bookings: The full session fee will still be payable.
Session packs: The booked session will be forfeited and deducted from your pack.
Thank you for understanding. As a small business, every appointment time is reserved specifically for you. These policies help ensure I can continue providing reliable service while also offering appointments to those on my waitlist.
π Thank you for supporting LMentz of Pulse! π΄πΆ