14/08/2026
Going the extra mile to make special moments possible.
Some moments in life are simply too important to miss - and sometimes, a little creativity, kindness and care can make all the difference.
Our Care Manager, Jade, recently helped one of our clients, Martin, be part of his daughter Claire’s wedding day, despite him being unable to attend in person.
Knowing how much the wedding meant to Martin, Jade suggested finding a way for him to join the celebrations virtually. She worked with Claire and her best friend to arrange a FaceTime video call, helping Martin watch as his daughter walked down the aisle. He was also able to see his grandson take part in the ceremony. ️
For Martin, it meant being able to share in a hugely important family moment - and raise a glass of his favourite tipple in celebration. For Claire, it meant knowing her dad could still be there in his own special way.
Claire later told Jade:
"I can't tell you what it meant to me and I'm sure to Dad too. I appreciate you greatly."
And this is exactly what great care is about. It isn't always just about the care we provide during a visit - it's about knowing the person, listening to what matters to them, and sometimes going that extra mile to help them stay connected to the people and moments they love.
Jade, we are incredibly proud of you. What a wonderful example of compassionate, person-centred care.