04/09/2026
Another award, another showcase of our consistent excellence.
In a service economy, everybody promises great service. Delivering it consistently and with care is another matter entirely. That’s why Medihelp’s latest recognition for customer experience in the ASK AFRICA Orange Index 2026/2027 is an accolade we don’t take for granted.
“Our members don’t necessarily contact us on an ordinary day. They might be getting ready for surgery, facing a diagnosis, trying to understand their benefits, or worried about a loved one. In those moments, efficiency matters – but so do empathy, reassurance, and the sense that a real person who wants to help is on the other end,” says Varsha Vala, Principal Officer at Medihelp.
While awards, rankings, and podium finishes are worth celebrating, our objective remains remarkably simple: to make every interaction count.