Patient Experience Agency

09/06/2026

Improving your patient experience doesn't have to be hard. Download our easy guide to learn 5 easy things you can do today to get started making improvements for your patients.

https://www.patientexperienceagency.com.au/px-download

Ready to make meaningful change to your patient experience but not sure where to start?

07/06/2026

In this video, James Bartholomew, Director of Nutrition & Dietetics, Logan Beaudesert Health Service, Metro South Health, talks about partnering with Patient Experience Agency during a period of significant change.

What his experience reinforces is this:

The hardest part of moving to value-based, personalised care isn’t deciding what to do — it’s embedding it into clinical workflows and behaviours.

That’s where many initiatives lose momentum.

Our role is to work alongside teams during that transition — building capability, supporting clinicians, and ensuring new ways of working become the norm, not the exception.

👉 If this is a challenge you’re navigating, let’s talk! Book a 30 minute discovery call here:
https://calendly.com/shelleythomson/30-minute-discovery-call

04/06/2026

Did you know that the Australian Charter of Healthcare Rights grants patients the essential right to be partners in their own care? One of the critical components to creating partnerships with patients is increasing the engagement they have with their own care journeys. Our latest blog post explores the various stages of patient engagement and some practical insights on how you can get started with increasing the engagement you have with your patients. Read more: https://bit.ly/46c2wsS

What is patient engagement? Why is patient engagement important to improving patient experiences? What are the six stages of patient engagement in health care? The impact of engagement on patient experience. Promoting patient empowerment to your patients.

02/06/2026

Have you requested your free copy of "Patients for Life" yet?

Written by Patient Experience Agency co-founder and one of Australia's most respected authority on patient-centred growth strategies, Shelley Thomson, this book is a must-read for all healthcare professionals and practice owners.

Request your copy here: https://bit.ly/45yWgdO

31/05/2026

What if reducing waitlists wasn’t about adding more clinics or clinicians…but about empowering patients to self-manage their care?

James Bartholomew, Director of Nutrition & Dietetics, Logan Beaudesert Health Service, Metro South Health, talks about what happened when his team worked with Patient Experience Agency to properly embed the use of Patient-Reported Measures (PROMs and PREMs) in their service.

Not just collecting them — embedding them.

Because when patients can see and respond to their own outcomes, something shifts: they take more ownership, make better decisions about when they need care, and engage differently.

And that’s where the system impact starts to show — better access, less pressure, more targeted clinical time.

👉 If this is where you’re trying to get to, drop us a line at [email protected] or book a 30-minute discovery call now:
https://calendly.com/shelleythomson/30-minute-discovery-call

28/05/2026

There is a lot of buzz surrounding multidisciplinary teams in healthcare at the moment. This blog dives into the fundamentals of what they are, how they work, why they are gaining popularity and the top 5 common myths around them.

Read it here: https://www.patientexperienceagency.com.au/blog/fundamentals-of-multidisciplinary-teams

What are multidisciplinary teams? How do multidisciplinary teams work? What are the benefits of multidisciplinary teams? What are the most common myths around multidisciplinary teams? Why are multidisciplinary teams becoming more important?

26/05/2026

Have you requested your free copy of "Patients for Life" yet?

Written by Patient Experience Agency co-founder and one of Australia's most respected authority on patient-centred growth strategies, Shelley Thomson, this book is a must-read for all healthcare professionals and practice owners.

Request your copy here: https://bit.ly/45yWgdO

Most health care professionals practice medicine primarily because they care about their patients. Yet, the simple truth is that this is not reason enough to sustain the long-term success of their business.Many professionals struggle to think beyond medical needs and challenges or speak in terms tha...

24/05/2026

James Bartholomew, Director of Nutrition & Dietetics, Logan Beaudesert Health Service, Metro South Health, shares what it was like to have Patient Experience Agency coaching alongside his team as they worked to embed a range of value-based approaches into a new service design — including PROMs, PREMs, patient engagement and journey mapping.

Because the reality is — this kind of change is hard. Most teams know what they’re trying to achieve. The challenge is embedding it into practice.

That “messy middle” — where you’re translating ideas into new ways of working, supporting clinicians to change and making it all fit into real-world workflows — is where many initiatives stall.

Our coaching is designed for exactly that moment —helping teams navigate implementation, build capability, and make these approaches part of how care is actually delivered.

If you think some coaching sessions would help you and your team achieve your value-based care outcomes more effectively, then book a discovery call with our team today: 👉 https://calendly.com/shelleythomson/30-minute-discovery-call

22/05/2026

Two big days at Digital Health Festival 2026! Two very different conversations. One consistent thread.

On Day 1, our Co-Founder & Director Shelley Thomson chaired a panel that was honest, uncomfortable and genuinely exciting — "Data That Matters: From Patient Voice to System-Wide Change".

Alongside Paresh Dawda, Shyamsundar Muthuramalingam, Ph.D. and Zoran Bolevich, the conversation explored the persistent gap between patient data being collected and patient data actually being used to change care.

On Day 2, Shelley took to the stage in the Heidi Lounge to share something a little different — the actual voices of patients who had experienced an AI-assisted consult. Five people. Five stories. Across every stage of the consultation. What builds trust. What breaks it. What patients actually notice — and what they wish clinicians knew.

If either of these conversations resonated with you — if you're ready to put patient voice at the centre of every care decision — let's talk.

📅 Book a discovery call with Shelley here: https://calendly.com/shelleythomson/30-minute-discovery-call

21/05/2026

Are struggling to understand your PREMs from your PROMs? Then we have all the answers for you! This simple overview of patient-reported measures steps you through the fundamentals, from the different types of measures available to tips for getting started in implementing them in your practice.

Learn more: https://www.patientexperienceagency.com.au/blog/patient-reported-measures

What are Patient Reported Outcomes Measures (PROMs)? What are Patient Reported Experience Measures (PREMs)? Why are Patient Reported Measures important? Getting started with Patient Reported Outcomes and Experience Measurement. Do I Have To Use Patient Reported Measures In My Practice?