08/09/2026
Please take a moment to read this one 🤎
We’re making a change to our 1:1 appointment cancellation policy, effective 8th September.
We’ve recently experienced a big increase in forgotten appointments and late cancellations. Unfortunately, when an appointment is missed without enough notice, we generally have no opportunity to offer that appointment to someone else — while our practitioner has still reserved that time specifically for you.
Our new policy is:
🤎 24+ hours notice: no fee
🤎 Less than 24 hours: 50% of your appointment fee
🤎 Less than 2 hours or no-show: 100% of your appointment fee
Cancellation fees are payable immediately, and outstanding fees must be paid before further services can be accessed.
And a very important reminder about appointment reminders:
You receive a confirmation email at booking, reminder emails 48 hours and 24 hours before your appointment. These are there to help you keep track of your bookings, so please make sure you’re actually receiving them.
If you aren’t seeing them, please check your junk, spam and non-focused folders, and add Bloom to your contacts/safe senders.
You can also opt in to SMS reminders — just speak with our team if you’d like to arrange this.
Our reminders are a courtesy and an additional support — they aren’t a substitute for keeping track of your own appointments.
Our class cancellation policy remains unchanged: you have 12 hours’ notice to cancel or reschedule a class.
We know things come up, children get sick and plans change. We absolutely understand that. This policy simply helps us manage the very real impact of late cancellations and missed appointments on our small team and appointment availability.
Thank you for understanding and for helping us make the most of our practitioners’ time. 🤎
