ONCALL

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Delivering exceptional end-to-end disability, child, youth and family services across Australia.

ONCALL is proud to be an Award winning, DHS Registered Community Service Organisation providing support 24/7 throughout Melbourne. ONCALL comprises of a team of expert professionals with extensive industry knowledge and experience in a broad range of community care and support services. This ensures our clients’ needs are clearly understood and accommodated regardless of associated complexities. ONCALL consists of a number of highly functioning business units lead by expert managers with extensive professional experience in the Disability, Welfare & Workforce Solutions sectors. Our business units consist of the following:
- Disability Casual Staff Services
- Welfare Casual Staff Services
- LifeChoices (Individual Support Packages - ISP)
- LifeStyles (Accommodation Services including Complex Support)
- Learning and Development (Training)
- Advanced information technology & Customised reporting
- After Hours Contact Management Services
- Professional & Executive Locum Services
- Case Management Locum Services
- Casual Staff Bank Management Services

30/10/2026

Respite should give families a real break, without a drop in care. 💛

ONCALL’s Short-Term Respite comes with clinical care, credentialed staff and 24/7 oversight, so routines carry on as they do at home.

Our new home, Paradise in Clyde, is now available. 🏡🧡

Have a complex referral? Reach out to our intake team today at [email protected].

20/10/2026

Ben’s Queensland holiday was full of good moments 🧡

He travelled north to see his brother get married, and he got to celebrate the day with the rest of his family. He looked sharp in his suit and was all smiles!

There was plenty of fun around the big day too. Ben settled in by the window on the flight, took a swim with a view of the mountains, and enjoyed dinner in style (napkin tucked in, of course)

Ben’s support worker came along for the trip and went the extra mile to make it special.

Moments like these are why we do what we do. We love seeing Ben making memories with the people who matter most. 💙

AccessibleTravel

16/10/2026

Nothing beats a cold drink in the sunshine! ☀️🥤

Mark from Marklin making the most of the beautiful weather, getting out into the community and enjoying a relaxing afternoon in the sun! 🧡

13/10/2026

2,581 visits. 11 days. A lasting impact. Melbourne Royal Show 💛

Just a few weeks ago, ONCALL Group Australia partnered with Melbourne Royal Show for the third consecutive year to deliver the Sensory Lounge, helping make one of Victoria’s largest events more inclusive for everyone.

For some people, the crowds, noise and excitement of a major event can be overwhelming. Having a space to pause, reset and recharge can make the difference between missing out and being part of the experience.

Across 11 days, the free Sensory Lounge welcomed 2,581 visits, with dedicated Glow, Rec and Low-Stim Rooms and support staff providing a safe, welcoming space for visitors and their families.

We’re proud to be helping lead the way in accessibility and disability inclusion, demonstrating how thoughtful, accessible spaces can transform the experience of large-scale events.

Thank you to Melbourne Royal Show, our incredible support staff and every visitor who made the Lounge part of their Show experience.

Because everyone deserves to be part of the magic. Here’s to a more inclusive 2027. 💛

13/10/2026

2,581 visits. 11 days. One space that made a real difference. 💛

At the 2026 Melbourne Royal Show, held just a few weeks ago, ONCALL Group Australia was proud to deliver the Sensory Lounge for the third consecutive year.

The Melbourne Royal Show is full of excitement, but for some, it can also be overwhelming.

For the third year running, ONCALL Group Australia partnered with Melbourne Royal Show to create the Sensory Lounge, a free, fully accessible space where people living with disability, their families and carers could take a break, reset and return to the fun when they were ready.

Across the 11 days of the 2026 Show, the Lounge welcomed 2,581 visits, averaging more than 230 a day and reaching 373 visits on our busiest day.

With dedicated Glow, Rec and Low-Stim Rooms and support staff on hand, the space offered more than a break. It helped families stay longer, enjoy more of the Show and feel included in the experience.

Because accessibility isn’t an added extra. It’s what helps more people be part of the experience.

Thank you to the Melbourne Royal Show, our incredible support staff and every family who visited and shared their stories with us.

Here’s to an even more inclusive 2027. 💛

02/10/2026

Vinn and Matthew had a ripper time at the Melbourne Royal Show today! 🎡🐶🚓

Both made the most of their days out, enjoying the rides, exploring the Show, meeting the Victoria Police team and getting to meet some of the police dogs along the way. They also made time to pop into our ONCALL Sensory Lounge and say hello! 🧡

Safe to say, there were plenty of good moments and big smiles.

01/10/2026

This morning, we had the pleasure of sitting down with Ellen from ArchitectureandAccess inside our Sensory Lounge at the Melbourne Royal Show to share the story behind the space and the vision that drives it.

Creating more accessible and inclusive experiences starts with understanding what people and communities need, and recognising how much difference a dedicated space to pause, reset and recharge can make.

Our Sensory Lounge at the Royal Melbourne Show is one example of what’s possible, and we’re excited to keep having these conversations and exploring how sensory-friendly spaces can become part of more events and experiences across Victoria.

Thank you to Ellen and the Architecture & Access team for the conversation and for continuing to champion more accessible experiences for everyone. ❤️

22/09/2026

Your calm corner at the Show awaits. 🍃
Step inside the ONCALL Sensory Lounge at the Royal Melbourne Show 🎡

Need a break from the noise and crowds? Come in for a reset and recharge. 🧡

Find us in the Port Phillip Room in the Victoria Pavilion and take a quiet moment for yourself before diving back into the fun.

Open 9:30am–5:30pm, every day of the show.

📍 Watch till the end to see exactly where to find us! See you there!

15/09/2026

We are so excited to be bringing our Sensory Lounge back to the Melbourne Royal Show next Thursday the 24th of September! 🎡

Our Sensory Lounge is a space designed to give people a chance to take 5, relax, reset and recharge when the excitement of the Show becomes a little overwhelming.

Wendy and Michael had a great time at last year’s event, making the most of the Sensory Lounge before getting back out there and enjoying the Show. 💛

We can’t wait to welcome you back again this year!

Address

Level 2/660 Canterbury Road, Surrey Hills
Melbourne, VIC
3127

Telephone

+61398962468

Website

http://www.oncall.com.au/

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