02/06/2026
Words matter in so many ways.
Several third-party apps and platforms operate in Australia to connect NDIS support workers with participants, or to help independent workers manage their businesses.
One of them is advertising at the moment that all their support workers are verified. This is probably true: they are verified that that meet NDIS support worker screening.
What it does NOT mean is that they are certified nor competent nor experienced.
And if they are certified, have they done all their training online only?
The app/ platform does not assume responsibilities for a worker in relation to WHS, that is up to the individual employing them i.e. the individual with a disability.
Nor does the platform assume public liability nor workers compensation coverage, that is up to the individual support worker.