Agile Support Services

29/07/2026

📣 Community Assistance

What are your best tips for going into a plan reassessment meeting?

What have you learnt from planning meetings, reassessments, or conversations with the NDIS?

What has helped you get the best outcomes lately?

A lot of people are struggling to maintain the supports they need, so I’d like to build a collection of practical tips that may help others prepare.

I’ll start:

✅ 1. Create a simple table

Include:

• each goal
• how the goal relates to your disability
• what supports are needed
• what evidence links the support to your disability

✅ 2. Map out an average week

Write down when support is needed, how long tasks take, and the type of support required.

This might include prompting, modelling, supervision, reminders , physical guidance, direct assistance

✅ 3. Make sure reports focus on functional impact

Reports should explain how your disability affects your everyday life, not just list your diagnosis.

✅ 4. Keep requests clearly disability-related

Avoid making requests sound like health, education, or general living expenses unless the disability-related need is clearly explained.

✅ 5. Review the NDIS guidelines

Look at the guidelines for the support you are requesting and use the examples to help prepare your evidence.

✅ 6. Check the NDIS “Would we fund it?” page

This can be a helpful guide when preparing your case.

✅ 7. Bring a support person

Take someone who knows you well and can help explain things you may forget, minimise, or have become used to managing with informal support.

✅ 8. Prepare a carer’s statement

This should explain the impact, the support needed, the participant’s goals, and what happens when support is not available.

✅ 9. Prepare a participant statement

Include real examples of days where support is needed. Practical examples can be really powerful.

✅ 10. Get clear quotes from providers

This is especially important where non-face-to-face charges apply, so the full cost and structure of the support is understood.

Please add your own tips below 👇

What has worked for you, your family, or someone you support?

29/07/2026

If you haven’t checked it out yet, the NDIS Commission has a fantastic Quality & Practice page that every provider and worker should be across.

It covers evidence‑informed practice, practice reviews, and a huge library of practice alerts on real‑world risks like aspiration pneumonia, dysphagia, epilepsy management, respiratory infections, polypharmacy, hot water safety, sun safety, safe use of hoists and more.

There are also provider & worker alerts on fire safety, emergency management, worker safety, coloured‑sand product recalls, and lithium battery risks (e‑bikes/scooters).

If you want to strengthen your compliance, improve safety, or tighten your internal processes, this page is worth checking out.

👉 Learn more:

Provider and worker practices should be evidence-informed, which means research has found the practices to be effective. This helps the NDIS Commission, providers, workers and participants to make informed decisions about NDIS supports and services.

29/07/2026

Harm is not always obvious.

It’s not always physical. Or malicious. Or intentional.

A recent evidence review by the NDIS Quality and Safeguards Commission explored how everyday harm can become embedded in service delivery.

Everyday harms include interactions and practices that leave people feeling ignored, excluded, patronised, silenced or disrespected. These can have a cumulative effect over time.

For example, a support worker who always makes decisions on behalf of the person with disability can erode that person’s confidence and decision-making ability over time.

So what can providers do? The most effective safeguarding approaches are proactive- rather than reactive to serious events.

To learn more about how everyday harms can appear in service delivery, check out the full article by Emily Cukalevski from Disability Rights Connect: teamdsc.com.au/resources/could-everyday-harm-be-occurring-in-your-service

We’re also running a workshop on Safeguarding in Practice: Preventing Abuse in NDIS Services: https://teamdsc.com.au/events/safeguarding-in-practice-preventing-abuse-in-ndis-services

29/07/2026

Good morning everyone,
I regularly see providers and participants asking what the maximum amount is that a provider can claim for Provider Travel and Activity Based Transport.

Almost every time, someone points to the Pricing Catalogue and states that the maximum is $1.00 per kilometre, and when a provider charges above that amount, it is often incorrectly labelled as fraud.

To help clear up the confusion, I have attached evidence from both the NDIS Support Catalogue and the NDIS Pricing Arrangements and Price Limits 2025–2026 which explain how these supports are actually treated. Providers should know these documents very well.

The Key Outcome
Provider Travel and Activity Based Transport are not Priced Supports and are not subject to a Price Limit in the same way as many other NDIS supports.

The "$1.00" shown in the Support Catalogue is a notional unit price, meaning it is simply the unit used when making a claim through the NDIS portal.

As outlined in the NDIS Pricing Arrangements and Price Limits, providers and participants can agree on a different amount where appropriate. The NDIS refers to a reasonable contribution towards vehicle running costs, currently noted as up to $0.99 per kilometre, although many providers will be reviewing this given the recent SCHADS Award changes and increasing operating costs.

Example
If a provider and participant agree to a transport rate of $1.10 per kilometre and the participant travels 25 km, the provider would claim:

27.5 units × $1.00 = $27.50

The $1.00 is simply the claim unit, not the price limit.

Important Reminder

Before agreeing to any transport charges, providers and participants should have an open discussion about:
✅ How transport charges are calculated
✅ The impact transport costs will have on the participant's available funding
✅ Whether the arrangement represents value for money and meets the participant's needs

Transparency and informed agreement are always the key.

If you have any questions or a different interpretation, feel free to comment

27/07/2026

🔒 IMPORTANT NDIS CYBER SECURITY ALERT - myGov Data Breach 🔒

27.06.2026 - The NDIA has advised that cyber criminals have used phishing scams and deceptive tactics to gain access to some NDIS participant accounts linked to myGov. In some cases, people were tricked into voluntarily providing their login details. The NDIA is working with Services Australia and implementing additional security measures to protect participant information and prevent unauthorised access. Participants will be contacted if evidence is found that their account has been compromised.

What is a phishing scam?
A phishing scam is when a criminal pretends to be a trusted organisation - such as myGov, the NDIS, Centrelink, Australia Post or your bank - to trick you into providing personal information, passwords or security codes.

Examples include:
📧 Fake emails claiming your myGov account has been suspended and asking you to click a link to verify your details.

📱 Fake text messages (SMS) claiming there is an issue with your NDIS funding and asking you to log in.

📞 Impersonation phone calls where someone pretends to be from the NDIS, Services Australia or your bank and asks for personal information, passwords or one-time verification codes.

Once scammers obtain these details, they can gain access to your accounts and personal information.

Warning signs of a scam
🚩 Messages creating a sense of urgency such as:
* "Act now"
* "Your account will be suspended"
* "Your payment will stop"
🚩 Unexpected emails, texts or phone calls
🚩 Requests for passwords or security codes
🚩 Suspicious links
🚩 Poor spelling or unusual wording
🚩 Requests to keep the matter confidential

What you should do now
✅ Regularly check your NDIS account for unusual activity.
✅ Review your NDIS funding and look for services or payments you do not recognise.
✅ Monitor your bank account for unusual transactions.
✅ Be cautious of emails, text messages and phone calls claiming to be from the NDIS or myGov.
✅ Never click on suspicious links or open unexpected attachments.
✅ Never share:
* Passwords
* One-time SMS verification codes
* Banking details
* myGov login credentials

The NDIS will never ask for your personal details or passwords by SMS.

✅ Change your passwords regularly and enable multi-factor authentication whenever possible.
✅ Learn how to identify scams and stay informed about the latest phishing tactics.

Think you may have been affected?

🆘 Contact IDCARE on 1800 595 160. IDCARE is Australia's national identity and cyber support service and can provide personalised support if your personal information may have been compromised.

Remember: Stop. Think. Verify. If in doubt, don't click.

Cyber criminals have used myGov to gain access to some NDIS accounts through phishing activity and by persuading people to voluntarily provide login details.

23/07/2026

🚨 IMPORTANT: National AusAlert Test – Monday 27 July 2026 🚨
Australia's new emergency warning system, AusAlert, will officially launch in October 2026. Before it goes live, a nationwide test will be conducted to ensure the system works across different devices, networks and locations.
When is the test?
For NSW, ACT, QLD, VIC and TAS, the test will occur at:
🕑 2:00 PM (AEST) – Monday 27 July 2026
Other time zones:

NT & SA (including Broken Hill): 1:30 PM
WA: 12:00 PM
Christmas Island: 11:00 AM

What should you expect?
At the scheduled time, most compatible mobile phones, and some smart watches and tablets, will receive a test Critical Alert.
Your device may:
✅ Vibrate
✅ Play a loud siren-like warning sound for approximately 10 seconds
✅ Display a message clearly stating that it is a TEST ALERT
Do I need to do anything?
No. This is only a test.
In a real emergency, AusAlert messages will provide information about:

The type of emergency
Where it's happening
How serious it is
What action you should take
Who issued the alert
Where to get more information

What if I don't receive the alert?
That's OK.
There are many reasons why some devices may not receive the test, including:

Older or incompatible devices
Out-of-date software
Poor mobile reception
Network or tower issues
Device switched off or in aeroplane mode

The purpose of this national test is to understand how different devices and networks respond.
What if someone nearby receives it and I don't?
That's OK too.
Different devices, software versions, mobile providers and network connections may result in alerts arriving at different times—or not at all.
Don't want to receive the test?
Because this is a Critical Alert, it cannot be switched off through your phone settings.
The only way to avoid receiving the test is to:
✈️ Put your device in aeroplane mode, or
📴 Turn your device off before the test and leave it off for at least an hour.
Get AusAlert Ready
✅ Keep your phone updated with the latest software
✅ Restart your device after updates
✅ Ensure mobile services are enabled
Please share this post to help family, friends, clients and support participants know what to expect on Monday. The alert may be loud and unexpected, so giving people advance notice can help reduce anxiety and confusion.
This information is sourced from -

At the time of the test, a single Critical AusAlert test will be sent to every mobile device in Australia. Everyone with a compatible phone or other device in Australia can expect to receive the alert.

21/07/2026

20/07/2026

🚨 NDIS PROVIDERS: MAJOR REFORMS ARE COMING – NOW IS THE TIME TO PREPARE 🚨
The Australian Government has released further information about the proposed NDIS "Securing the NDIS for Future Generations" reforms, with consultation on many key changes scheduled to commence in the second half of 2026.

At this stage, it's important to understand that many of the details have not yet been finalised. The Government has committed to consultation with people with disability, providers, peak bodies and the broader sector before a number of reforms are implemented. What the final model looks like may differ from what has currently been outlined.

However, there are some clear messages emerging for providers.
⚠️ Providers delivering high-risk supports should start preparing now.
The Government has indicated that mandatory registration requirements will expand to providers delivering higher-risk supports, with rollout expected to commence from 1 July 2027 and all providers in scope required to be registered by December 2030.
Examples identified by Government include:
✅ Personal care supports
✅ Daily living supports
✅ Supports delivered in closed settings
✅ Other supports to be defined through future guidance
In addition, providers should be aware of proposed changes including:
📌 Provider enrolment with the NDIA for most providers from 2027
📌 Reduced claim lodgement timeframes (90 days from service delivery) from December 2026
📌 Increased record-keeping requirements
📌 Greater oversight of claims and payments
📌 Changes to support coordination, plan management and potentially SIL arrangements through future commissioning models

For providers operating in areas likely to be considered "higher risk", now is the time to review:
✔ Governance and compliance systems
✔ Policies and procedures
✔ Incident management processes
✔ Worker screening and safeguarding practices
✔ Documentation and record-keeping systems
✔ Financial and operational sustainability
While there remains considerable uncertainty and consultation is yet to begin on many aspects of these reforms, waiting until final decisions are announced may leave some organisations scrambling to catch up.
The best approach right now is to stay informed, participate in consultations when they open, and begin strengthening compliance frameworks ahead of time.

The disability sector is likely to undergo significant change over the next several years. Providers who prepare early will be in the strongest position to adapt and continue supporting participants under the evolving NDIS landscape.

More information can be found here: https://www.health.gov.au/our-work/ndis-legislation-changes/amendments/ndis-amendment-securing-the-ndis-for-future-generations-bill-2026/about-the-changes-to-the-ndis?fbclid=IwY2xjawTKg3BleHRuA2FlbQIxMQBzcnRjBmFwcF9pZBAyMjIwMzkxNzg4MjAwODkyAAEeodgHDBhwC5d98m62ubBpoGheXjyZuojJ4QQLtZvoVu-fQVK_SMy4iKMu_ZY_aem_0vWkY7hno2HGxdhEz7Vzeg

Information for NDIS participants and providers to help you understand the changes we are making and what they mean for you.

20/07/2026

Training delivered by Autism Association of Australia
(no affiliation with Agile)
What is your child’s behaviour telling you?

All behaviour is communication. For some young autistic children (aged 0-6), behaviour is often their way of expressing a need, emotion or experience, especially when they don’t yet have the words to explain it.

Join speech pathologist Sue Marden and behaviour support practitioner Natasha Kavalieros this Wednesday 22 July at 12.00 pm to explore what your young autistic child’s behaviour may be communicating, and how you can respond in ways that build connection, support emotional regulation and make everyday life a little easier.

You’ll learn:

What your child’s behaviour may be communicating
How sensory processing differences and communication needs can influence behaviour
The different roles of psychologists, behaviour support practitioners and behaviour therapists, and when each type of support may be helpful
Why consistency, predictability and connection can make everyday life easier for your child and your family
Ideas and strategies you can use at home, in early learning settings and throughout your daily routines

Whether you’re just beginning your autism journey or looking for fresh ideas, you’ll leave with a deeper understanding of your child’s behaviour and approaches you can use in everyday life.

When: Wednesday, 22 July 2026, 12 pm (AEST)
Where: Zoom, with Q&A

Cost: Free

Duration: 30-45 minutes

Register now:

17/07/2026

Where Do You Find Reliable NDIS Information?

One of the biggest issues I see across NDIS Facebook groups is people relying on screenshots, provider websites, social media posts, or even AI-generated answers as their primary source of information.

While AI can be useful for explaining concepts or pointing you in the right direction, it should never be treated as the source of truth. Information can be outdated, incomplete, or based on interpretations from third-party websites.
✅ Always verify information directly with the NDIS, NDIS Commission, or other official government sources.
If you're looking for accurate, up-to-date information, these are the resources I recommend bookmarking:
📌 Pricing Arrangements (Charging Rules)
https://ndis.gov.au/providers/pricing-and-payments/pricing/pricing-arrangements
📌 Support Catalogue (Pricing)
https://ndis.gov.au/providers/pricing-and-payments/pricing/what-support-catalogue
📌 Self-Managed, Plan-Managed & NDIA-Managed Funding
https://www.ndis.gov.au/participants/using-your-funding
📌 NDIS Code of Conduct
https://www.ndiscommission.gov.au/rules-and-standards/ndis-code-conduct
📌 NDIS Guidelines
https://www.ndis.gov.au/understanding-ndis/about-ndis/our-guidelines
📌 Provider Responsibilities
https://www.ndis.gov.au/providers/working-provider/provider-responsibilities
📌 Record Keeping & Invoicing Requirements
https://www.ndis.gov.au/providers/working-provider/reporting-and-recording-keeping/what-are-record-keeping-requirements
📌 Service Agreements
https://www.ndis.gov.au/participants/working-providers/arranging-supports/what-service-agreement
📌 Would We Fund It? (Funding Scenarios)
https://www.ndis.gov.au/participants/using-your-funding/understanding-your-ndis-funding/would-we-fund-it
📌 What Are NDIS Supports (and What Aren't They?)
https://www.ndis.gov.au/participants/using-your-funding/understanding-your-ndis-funding/what-are-ndis-supports
📌 How to Register as an NDIS Provider
https://www.ndis.gov.au/providers/working-provider/becoming-provider
📌 Worker's Screening Check (Unregistered providers) - https://www.ndiscommission.gov.au/workforce/worker-screening/worker-screening-unregistered-providers
📌 NDIS Newsletter Signup
https://cloud.email.ndis.gov.au/newsletter-signup
📌 NDIS Contact Information
https://www.ndis.gov.au/contact

My Tip
If someone answers a question in an NDIS group, don't just ask, "Where did you hear that?" Ask:
"Can you show me the NDIS or NDIS Commission source?"
The best answers are the ones backed by official guidance, legislation, pricing arrangements, operational guidelines, or NDIS Commission requirements.

If you're a new provider and would like additional support understanding compliance, pricing, service agreements, record keeping, participant management, or general provider obligations, we offer tailored one-on-one support and group sessions to help you navigate the NDIS with confidence. Please comment "more information" below.