18/06/2026
π©ββοΈπ¨ββοΈ We are improving how we help patients access care! ππ
When you contact the surgery, our trained reception team may ask you for some brief information about why you are calling.
This helps us guide you to the right care as quickly as possible β whether that is a GP, another member of our practice team, another NHS service or information.
Our reception team are not making clinical decisions. They follow agreed guidance and are supported by our clinicians.
All information is treated confidentially.
This is part of our ongoing work to improve access for patients, and we will be listening carefully to feedback β including from our new Patient Participation Group launching in July.