23/07/2026
The best ideas don't always come from a training plan... sometimes they come from listening🦻
A couple of weeks ago, one of our clients told us that being fed during a care visit hadn't been a great experience. We could have simply acknowledged the feedback. Instead, we acted on it.
At our very next Team Tuesday the day after, we scrapped the planned agenda and delivered a practical session on feeding and dysphagia. We explored why people develop swallowing difficulties, how to recognise the signs, and how to support people safely. Most importantly, our team took turns feeding one another to experience what it feels like to lose control of something as personal as eating.
We were also delighted to involve our work experience student, K, who spent the week with us. K helped shop for the session, prepare the food and joined the discussion, seeing first-hand how listening to feedback can lead to better care.
At Capable Care, we believe feedback is a gift. Every comment is an opportunity to learn, reflect and improve. It's how we build a culture where people feel listened to, our team keeps growing, and our clients receive the best care we can provide. This week's training reinforced that mealtimes are about far more than nutrition—they're about dignity, independence, recognising swallowing difficulties and supporting people safely.
We firmly that believe that if you want to deliver really great care...
🩷 It's about dignity.
🩷 It's about communication.
🩷 It's about understanding what the experience feels like for the person receiving care.
That's the Capable Care difference.
🩷 If you're looking for a care provider that listens, learns and continually strives to improve, we'd love to hear from you.
📞 0208 650 7264
📧 [email protected]