Jared Aron

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Jared Aron

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Coherent is a superhuman patient coordinator programmes for private clinics - combining specialist human coordinators with AI to stop patient leakage at every stage of the journey, from first enquiry to long-term recall, without adding headcount.

29/10/2026

Most clinics start as a way to care for patients. Somewhere along the way, the owner realises they are running a business.

On episode 21 of The Business of a Clinic, speaking with Sean Xie, Jared Aron, our co-founder, describes that turning point. The owner starts thinking about scale, unit economics and acquisition cost. In Jared's words, "you see the practitioner go from MD to MBA."

The ambitious owners he works with see their role as founder and managing director, and spend less time in clinic as the business grows.

That step back has a cost that is easy to miss. While one clinician holds most of the patient relationships, continuity comes with the job. Once they step out of the room, it has to be built into how the clinic runs.

Full episode in the comments.

28/10/2026

What would you do if someone at your practice handed in their notice every month?

Rebecca Ding faced exactly that after taking over a struggling dental practice. With a background in literature rather than dentistry, she now co-owns and runs Wooding Dental Group, four practices in North Wales, and she talks about earning her place, writing down expectations and turning a practice around.

Watch the full conversation with Jared on The Business of a Clinic, episode 74: https://coherenthq.com/business-of-a-clinic-podcast/non-dentist-turning-around-failing-dental-practices-ep74

27/10/2026

Buying technology for a clinic now means buying its ability to change.

Jared Aron set out the questions he would ask before buying any intelligent tool.

What happens when you change your SOPs or your pricing? When five practitioners join and five leave, how quickly does the system know?

"How do I buy the certainty? How do I buy the change, the ability to adapt?"

His suggestion is to write it up like a job description: what is the job this tool is being hired to do?

A single clinician carries those changes in their head. Across a growing team, the follow-up has to keep pace with them.

Full episode in the comments.

25/10/2026

What would you do if you lost 70% of your revenue in one go?

Physiotherapist Ross Tomkins started buying clinics. Twenty-nine deals later, he runs Balmoral Partners, a healthcare group of close to 1,000 people. He talks about the identity shift from clinician to owner, AI, and how he now chooses business partners.

Watch the full conversation with Jared on The Business of a Clinic, episode 73: https://coherenthq.com/business-of-a-clinic-podcast/physio-to-healthcare-acquirer-ep73

24/10/2026

Patient experience starts long before the treatment room.

On episode 71 of The Business of a Clinic, Rhys Carter, co-founder and Group Managing Director of Carter & George, walked through how his MSK group checks that each stage matches the last: the website, the phone call, the messages before a first appointment, reception, the session itself and what happens after.

"That whole journey needs to be one continuous consistent brand."

He compares it with brands outside healthcare that people choose because they know exactly what to expect.

That consistency comes naturally when one clinician does everything. Across 20 sites, it depends on how the communication between visits is run.

Full episode in the comments.

22/10/2026

Some patients haggle over a facelift quote the way they would over a tyre bill. Stephanie Romeo, practice manager at 740 Park Plastic Surgery in Manhattan, says that is natural, and that she still never wants the practice to feel like a car dealership.

On our latest episode she explains how a small team keeps it that way: dates held without pressure, and quotes checked before a patient opens them.

Full episode: https://coherenthq.com/business-of-a-clinic-podcast/plastic-surgery-patient-follow-up-ep72

19/10/2026

Who keeps coming back to your clinic?

I often come back to the mix of returning and new patients when we talk about the value of a practice. In dentistry, regular care can give a clinic a much firmer basis for planning.

This is a short clip from my conversation with Joshua on Business of a Clinic. Full episode in the comments.

19/10/2026

A practice can be happy with its AI and still need the same team.

Frederik Mueller is co-founder and CEO of Third Way Health, which runs front-office services for US medical practices. Talking with Jared Aron, our co-founder, on episode 70 of The Business of a Clinic, he described a New York dermatology group that likes its AI platform but hasn't saved many staff.

"It's not if you automate 20% of calls, you need 20% less people."

He calls that assumption a fallacy. The excitement of a year and a half ago has given way to mixed results, and practices are now asking about ROI.

The work around a patient conversation doesn't shrink in step with the calls a tool answers. Someone still has to own what happens next.

Full episode in the comments.

18/10/2026

Healthcare has plenty of work that technology can make faster: finding the right patient, surfacing the next action, routing a message, reducing repetitive admin.

But when someone is scared, uncertain or needs reassurance, efficiency isn’t the whole job.

They want to know someone understands the context and is going to take care of them.
That applies to patients. It applies to referring clinicians too.

The opportunity isn’t to remove people from healthcare. It’s to use technology to take away the work that gets in the way of people doing the human part well.

A great discussion on where AI belongs, and where the relationship still has to come first, on The Business of a Clinic.

18/10/2026

Clinic owners, who is your AI actually working for?

If the answer is your front desk, brilliant. Let it clear the admin so your team has more time for patients.

If it's working for your front desk at the patient's expense, have a look at this enquiry.

A new patient. In pain. Using the last box on the form to ask, very politely, not to be put through to the machine.

A patient in pain needs to feel understood in the first minute. A person can do that. For a lot of patients, right now, a machine can't.

Make the human easy to reach. Your patients are already telling you to.

Address

14 Hanover Square
London
W1S1HN

Website

https://coherenthq.com/

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