19/08/2026
*Job Description: Service Manager – Supported Accommodation (16+)*
Company: Yanis Support and Care Provisions Ltd.
Reports to: Responsible Individual
Location: Norfolk
Salary: Dependent on experience
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About Us
Yanis SCP is committed to providing safe, supportive, and empowering environments for young people aged 16+ transitioning into independent living. Our supported accommodation service is designed to prepare young adults for independence while ensuring their safety, welfare, and personal development.
We are urgently seeking an experienced Service Manager with in-depth knowledge of supported accommodation and OFSTED regulations. The ideal candidate will have at least two years of managerial leadership experience in residential care within the last five years and a proven ability to lead high-quality services for young people.
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Duties
To provide effective leadership and management of Yanis SCP Supported Accommodation service for young people aged 16+, ensuring compliance with OFSTED and local authority standards while delivering excellent outcomes for our young people.
The Service Manager will oversee day-to-day operations, ensure staff are well-trained and motivated, and maintain a safe, nurturing environment that promotes independence, resilience, and positive futures for young people.
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Key Responsibilities
Leadership & Management
• Provide strong leadership for the Supported Accommodation team, ensuring the delivery of safe and effective services.
• Manage staff recruitment, induction, supervision, and development in line with safer recruitment practices.
• Lead, inspire, and mentor a team of support workers to deliver high-quality support.
• Ensure staff are trained and competent to meet the diverse needs of young people.
Regulatory Compliance
• Ensure full compliance with OFSTED regulations for supported accommodation for 16+ services.
• Keep updated with changes in legislation, OFSTED frameworks, and best practice guidance.
• Prepare the service for OFSTED registration, inspections, implementing recommendations and maintaining high standards.
• Develop and maintain policies, procedures, and safeguarding frameworks.
Service Delivery & Quality
• Oversee day-to-day service operations, ensuring high standards of care and support.
• Ensure support plans are person-centred, regularly reviewed, and outcome-focused.
• Promote independence, resilience, and life skills for young people transitioning into adulthood.
• Implement effective safeguarding procedures and respond appropriately to incidents or concerns.
• Monitor service performance through audits, quality assurance tools, and feedback from young people and stakeholders.
Partnerships & Stakeholder Engagement
• Build and maintain strong relationships with local authorities, social workers, commissioners, and external agencies.
• Represent Yanis Support and Care Provisions Ltd at reviews, meetings, and forums.
• Ensure effective communication with families, carers, and professionals involved in young people’s care.
Strategic & Business Development
• Support the leadership in developing the 16+ service, including growth and expansion opportunities.
• Ensure services are financially sustainable and delivered within budget.
• Identify opportunities to enhance outcomes and improve service delivery.
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Essential Requirements
• Minimum Level 5 Diploma in Leadership for Health & Social Care (or working towards).
• At least 2 years’ experience in a managerial role within residential care or supported accommodation (within the last 5 years).
• Strong knowledge of OFSTED regulations and frameworks for supported accommodation.
• Experience managing teams, staff performance, and service delivery.
• Proven ability to safeguard and protect young people.
• Strong leadership, organisational, and problem-solving skills.
• Excellent communication and stakeholder engagement skills.
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Desirable
• Degree in Social Care, Youth Work, or a related field.
• Previous experience as a Service Manager, Deputy Manager, or equivalent in a 16+ service.
• Experience working with young people with complex needs, including mental health, learning disabilities, and challenging behaviours.
• Driving licence and access to a vehicle.
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What We Offer
• Competitive salary (dependent on experience).
• Performance-related incentives.
• Continuous professional development opportunities.
• Supportive and forward-thinking leadership team.
• Opportunity to lead and grow a vital service that impacts young lives.
