The Elms Medical Practice

27/05/2026

22/05/2026

We have kindly been given permission to share this recent patient feedback:

'Whenever I have needed a prescription, the person who serves me cares and communicates very well.
Whenever I call the surgery, I receive excellent advice and support.
Whenever I call into the practice, the receptionist is positive, friendly, and professional.
Whenever I have had to be seen by a member of the medical team, I have been afforded first-class, professional, and humane service.'

Feedback like this really does matter to our entire team here and always brings a smile to each member of the Elms staff. Thanks to this patient for taking time out of their day to provide this lovely message!

22/05/2026

Reminder that we are closed this upcoming bank holiday. The Surgery will close today 22.5.26 at 6.30pm and reopen on 26.5.26 at 8am.

01/05/2026

Reminder that we are closed this upcoming bank holiday, the Surgery will close on the 1st May at 6:30pm and reopen on 5th May at 8am.

AHEAD of the May Day bank holiday weekend (3-5 May), people in the North West are reminded to use NHS 111 online as their first point of contact for non-emergency medical advice. Across the North West health services will be under pressure and A&E departments and the 111 phone service will be busy,....

29/04/2026

We’ve recently received some lovely feedback from a patient, and we’re really proud to share it 💙

“I’m not sure who I spoke with on the prescription line this morning regarding my prescriptions and the fact that I miscalculated when to request my repeat prescription, which has left me without some of my medication. I can see that the request has now been approved, and I am very grateful that it was marked as urgent.

I just want you, and anyone involved in resolving this for me, to know how much I truly appreciate the effort you have made and how relieved I am to have the stress taken out of the situation. Thank you so much for your understanding and kindness.”

Thank you to our team for always going the extra mile to support our patients—your kindness and dedication truly make a difference every day 💙

27/04/2026

🚨 Do you live in West Lancashire and know someone living with Alzheimer’s, dementia, or someone who may be vulnerable?

� If you have a family member, friend, or someone you care for in West Lancashire who is living with dementia or has vulnerabilities that could put them at risk of going missing, we’re asking you to consider completing a Herbert Protocol form.

� What is the Herbert Protocol? It’s a simple form that records important information such as: - Key contact details - Places the person likes to visit - Medical needs or risks - Anything
that could help officers locate them quickly and safely While it is especially helpful for those living with Alzheimer’s or dementia, it can also support any vulnerable person who may go
missing.
📱 New: NFC Tags We are also introducing NFC (Near Field Communication) tags. Anyone in West Lancashire who completes a Herbert Protocol form may be issued with an NFC tag,
which can be carried on a keyring or personal item. If found, it can help responders quickly access essential information and get the right help faster.

� Your information is safe We understand how important privacy is. Any information you provide: - Will be securely stored on police systems - Will not be shared unless necessary to
help locate or safeguard the individual - Will only be accessed by relevant personnel when
required

� Why it matters Having this information ready in advance can save valuable time during a missing person investigation and significantly improve outcomes
📲 Please complete the following link if you live in West Lancs, which will feed directly back to PC 2135. If you have any further questions, please email her directly on [email protected]. Fill out the form here If this could help someone you know in
West Lancashire, please consider completing a form

16/04/2026

We have started to gain some access back to our system. However there are still somethings we cannot access.

16/04/2026

Update regarding our current technical issues:

Please be aware there is a major network outage affecting several surgery sites in Lancashire, this is also affecting local homes and business sites.

Virgin are looking into this as a matter of high importance and urgency.

Our IT Team will update us when they know more!