Pemberton Surgery

20/10/2026

‼️ COVID-19 Vaccinations available‼
📍Robin Park Leisure Centre
If you’re:
👉 Aged 75 or over before or on 31st January 2027
👉 Immunosuppressed because of an illness, medication or treatment
👉 Registered with - Bradshaw Medical Centre, Dicconson Group Practice,
Longshoot Medical Centre, Marsh Green Medical Practice,
Mesnes View Surgery, Newtown Medical Practice,
Pemberton Surgery, Sullivan Way Surgery,
Wrightington Street Surgery.
Call 01942 367438 to book your appointment

19/10/2026

Notice: Intermittent Internet Issues

We are currently experiencing intermittent major internet issues, which are affecting our access to clinical systems and causing some systems to run very slowly or become temporarily inaccessible.

Our team is working to manage the disruption, but this may result in delays when contacting the surgery or during appointments.

Please bear with us while we work through these issues. We apologise for any inconvenience caused and appreciate your patience and understanding.

Pemberton Surgery

14/10/2026

We welcome feedback and complaints. Hearing about your experiences helps us understand what has happened, address concerns and improve our services.

Can AI help you write a complaint?

Some people use Artificial Intelligence (AI) tools, for example ChatGPT, to help write a complaint or email. These tools can be useful for organising your thoughts and finding the right words.

Although, AI can sometimes:
• Give incorrect information.
• Add details that are not true.
• Include laws, rules or rights that do not apply.
• Use language that is too formal or difficult to understand.
• Make your complaint longer than necessary.

This can make it harder to understand exactly what happened and may mean we need to contact you to clarify details, potentially delaying our response.

The best way to complain

A short, clear explanation in your own words is usually the most helpful.

Tell us:
✅ What happened?
✅ When did it happen?
✅ How did it affect you?
✅ What would you like us to do to put things right?

You do not need to use legal terminology or quote laws or NHS rules for us to take your complaint seriously.

If you choose to use AI to help write your complaint:
• Check that everything is accurate and reflects your experience.
• Remove anything that is not relevant.
• Check any laws, rules or other information it includes.
• Take care when entering personal or medical information into AI tools.

Some AI tools may store or use information you enter, so avoid sharing personal or confidential details that are not necessary.

The Parliamentary and Health Service Ombudsman has published helpful advice on using AI to support a complaint:

When you make a complaint, we need to understand your personal experience and how the issues affected you. Simple, clear language that explains what happened is always more helpful than complicated, formal writing. We know some people find AI tools helpful for writing. But remember - AI providers ma...

13/10/2026

Have you ever gambled, currently gamble, or been affected by someone else’s gambling? We want to hear from YOU! 💙
Remember, gambling includes more than betting shops and online casinos – it also includes the National Lottery, scratch cards and bingo.
📋 The survey takes just 5 minutes to complete and is completely anonymous.
⏰ The survey closes on Monday 19 October, so please take a few minutes to share your views before it closes.
https://www.surveymonkey.com/r/GamblingWHNA

10/10/2026

It's World Mental Health Day! 🌍💜
It’s a day to talk about mental health and show everyone that mental health matters.
Talking about our mental health can help us cope better with life’s ups and downs. Being able to share openly with others can help us feel connected and less alone. 💚
Today, why not check in with your friends, family, or colleagues, and start a conversation about mental health!

09/10/2026

Our latest practice figures from September 2026 🍂

Last month, we handled 2,394 requests through Accurx, our appointment triage system, and delivered 3,237 appointments – 2,933 face-to-face and 304 by telephone. 🩺

Then there’s the work you don’t always see behind the scenes. We processed 3,819 test results, issued 7,027 prescriptions and provided 216 fit notes. We also carried out 63 home visits for patients who needed us at home. 💚

We had 205 Did Not Attend (DNA) appointments in September. Every missed appointment represents time that could have been used to help another patient.

Please remember to let us know as soon as possible if you can’t attend your appointment, so we can offer it to someone else.

We have a Did Not Attend (DNA) policy for patients who repeatedly miss appointments without good reason. In some circumstances, this may ultimately result in removal from our patient register.

Thank you to our patients for helping us make the best use of our appointments, and to our amazing team for all their hard work! 💙

07/10/2026

Meet the Pemberton Surgery Flu Crew! 💉
Our fantastic nursing team are ready to help protect our patients this flu season.
If you’ve received an invitation from us to have your flu vaccination, please don’t put it off. Getting your flu jab is one of the best ways to protect yourself and those around you from flu.
If you’ve been invited, please book your appointment with us.
Our Flu Crew are looking forward to seeing you! 💙

05/10/2026

By taking on an alcohol-free month you could:
🌙Improve your sleep
🫀Lower your blood pressure
✨Have clearer, brighter skin
🏋️Finally see a change in the gym
All while raising vital funds for Alcohol Change UK to help us to:
🏥Improve access to treatment
📢Campaign for important government change
💻Ensure the people that need it have access to our tools and resources to help change their drinking
It's a no brainer, and the perfect time to start! Do October differently, sign up now👇
https://www.soberoctober.org.uk/?utm_source=acuk...

02/10/2026

Today marks the start of Breast Cancer Awareness Month.

It's a month that means different things to different people. Hope. Progress. Strength. But also grief, anxiety and memories that can be hard to revisit.

If this month feels difficult, please know that's okay.

Whether you're living with breast cancer, adjusting to life after treatment, supporting someone you love, or remembering someone you've lost, we're here for you. Our nurses are only a phone call away, and our online forum is always open, offering support, understanding and connection whenever you need it most.

02/10/2026

🩺Walk- inn blood pressure checks🩺
or call 01942367438 to book an appointment🍂🎃🧡