18/09/2026
The cake that didn’t go to the intended customer. 🦋🎂😢
First time that this has happened to me. Upsetting as this was, I guess there’s always lessons to be learnt and that’s a good thing.🥰
I had already kind of guessed this was going to happen 2 days before but because I was not 100% certain as they were not clear whether they did still want it, I made it anyway. I had already baked the cake anyway, bought new butterfly cutters and had the ingredients to decorate anyway.
I know I could and maybe should of stopped but the idea of letting someone down for their occasion does not sit well with me. 🍰❤️
I always send my payment policy to customers before confirming the order so that they are aware and can confirm having agreed to it. This is a standard policy that most bakers have. 🍰
A 50% deposit is taken to confirm the order and the remainder at least 2 days before collection. I do insist on payment first just like any online business would especially with people I don’t know and even with regular customers. I will not be changing this.
So glad someone else was happy to take it from me as well as all the appreciation from so many others of the cake who messaged me to let me know how much they liked it. ❤️
(this includes the original customer 😳)
Always happy to get appreciation as well feedback. Sorry for the essay and I hope you like the cake too.😘